- Gérer l'équipe de clavardage pour optimiser ventes et expérience client.
- Analyser données pour améliorer performance et conversion des ventes.
- Encadrer agents et promouvoir culture de performance et d'amélioration continue.
- – Manage lifecycle and performance of enterprise applications and integrated systems
- – Drive project execution, ensuring alignment with scope, timelines, and resources
- – Collaborate with stakeholders to translate operational needs into technology solutions
- – Manage and deliver consulting assignments, ensuring timely project completion.
- – Complete technical mine planning, design, and optimization using industry software.
- – Build and maintain client relationships while supporting junior engineers' development.