- – Manage client accounts and serve as the primary contact for account matters.
- – Build trusted relationships with stakeholders to understand business goals and needs.
- – Collaborate with teams to recommend IT solutions and prepare tailored proposals.
- – Develop operational strategies to enhance client-focused legal service delivery.
- – Lead improvements in case management, workflow, and information management systems.
- – Establish policies and performance measures to ensure consistency and continuous improvement.
- – Drive client acquisition and retention, achieving 95%+ retention rates.
- – Identify and close new business opportunities, managing the full sales cycle.
- – Analyze market trends to deliver data-driven workforce solutions and strategies.