- – Lead change management workstreams and conduct stakeholder impact assessments.
- – Manage smaller transformation projects, coordinating timelines and resources effectively.
- – Design communication strategies and develop training materials for client engagement.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- Diriger le développement stratégique et l'optimisation des réseaux
- Gérer les contrats et assurer la conformité avec les partenaires
- Collaborer avec les équipes pour améliorer l'expérience client