- – Build and execute partnership strategy to expand BigGeo's ecosystem and value.
- – Negotiate commercial agreements and develop measurable partnership models.
- – Collaborate with Sales and Marketing on joint campaigns and partner-led growth.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Drive revenue growth by managing team targets and closing high-value deals.
- – Coach and mentor Key Account Managers on B2B negotiations and strategic planning.
- – Optimize CRM processes and data integrity to enhance pipeline velocity and reporting.