- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Develop and manage donor relationships, cultivating and soliciting funding opportunities.
- – Lead grant writing efforts, crafting compelling proposals and managing funder reports.
- – Provide strategic direction to the Communications team, enhancing donor storytelling efforts.
- – Own full-cycle acquisition of high-potential channel partners to drive growth.
- – Forge sustainable relationships with partners, maximizing platform adoption and success.
- – Maintain CRM data integrity, delivering strategic performance reports to leadership.