- – Serve as senior HR advisor, aligning people strategies with business goals.
- – Lead complex HR projects, ensuring exceptional client service and quality delivery.
- – Mentor junior consultants, fostering collaboration and supporting professional growth.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Drive revenue growth by managing team targets and closing high-value deals.
- – Coach and mentor Key Account Managers on B2B negotiations and strategic planning.
- – Optimize CRM processes and data integrity to enhance pipeline velocity and reporting.