- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Initiate contact with potential customers to source new sales opportunities.
- – Conduct discovery calls to understand customer needs and requirements effectively.
- – Maintain and grow prospect database while routing opportunities to Account Executives.
- Coordination des présentations pour la haute direction et le conseil.
- Soutien à la planification stratégique et suivi des priorités clés.
- Excellentes compétences en communication et gestion du temps requises.