- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Analyze marketing performance and customer behavior to identify growth opportunities.
- – Develop and maintain dashboards and reports to track key performance indicators.
- – Collaborate with cross-functional teams to translate data insights into actionable strategies.
- – Drive sales growth by identifying and securing new project opportunities.
- – Build and maintain relationships with architects, designers, and contractors.
- – Review architectural drawings and collaborate on project scopes and quotations.