- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- Analyser le marché et les opérations pour identifier des leviers de valeur.
- Élaborer des modèles financiers et des recommandations pour la direction.
- Collaborer avec diverses équipes pour soutenir des initiatives stratégiques.
- – Develop and execute growth strategies for the Canadian travel market.
- – Build and expand relationships with travel advisors and industry stakeholders.
- – Identify and convert new business opportunities to drive sustainable revenue growth.