- Diriger une équipe pour transformer le CCaaS avec IA et innovations.
- Élaborer des feuilles de route stratégiques pour l'intégration des solutions.
- Assurer l'excellence des projets et la satisfaction client dans les livraisons.
- – Develop and implement AI literacy programming aligned with K-12 curriculum guidelines.
- – Collaborate with stakeholders to create and distribute AI and ML teaching resources.
- – Maintain systems to enhance efficiency and support team success in program delivery.
- – Provide first and second-line cyber support to customers, ensuring satisfaction.
- – Identify and mitigate threats across various platforms, enhancing security measures.
- – Maintain and update cyber security documentation, ensuring compliance and accuracy.