Implementation Specialist

Work Location: 6080 Young Street, Halifax, NS (On-site, 5 days per week)

Department: Engineering

Reports To: Manager, Business Implementation

Employment Status: Full time, 40 hours per week

Our Business Implementation team is looking for an organized and customer-focused Implementation Specialist to help bring our business solutions to life. Reporting to the Manager, Business Implementation, you’ll coordinate the implementation of customer-specific Voice, Data and Video solutions, from planning through to completion. Working with teams across Eastlink, as well as customers or external partners, you’ll help ensure projects are delivered on time, within budget and in line with the approved design.

This is a great opportunity for someone who enjoys coordinating moving pieces, building relationships, solving problems and seeing a project through to successful delivery.

What You'll Be Doing

Manage Customer Implementation

• Manage multiple customer implementation projects simultaneously, coordinating activities and key milestones from planning through to completion.
• Work closely with Customer Solutions Engineering to ensure solutions are implemented according to the approved engineering design.
• Manage project timelines, budgets and quality objectives, ensuring spending remains aligned with forecasts.

Coordinate Across Teams

• Partner with cross-functional teams to coordinate the efficient delivery of customer solutions.
• Work with Procurement and suppliers to ensure required equipment and materials are available when needed.
• Identify risks, roadblocks and potential delays, working with the appropriate teams to resolve issues and keep projects moving forward.

Keep Customers and Teams Connected

• Serve as a key point of contact throughout the implementation, providing customers and key partners with clear and timely updates and coordinating with the right teams to address questions or concerns.
• Prepare project status updates outlining progress, risks, key milestones and upcoming activities.
• Maintain accurate project records and tracking tools, including progress updates and anticipated completion dates.

What We're Looking For

• Post-secondary education in a related field; an engineering degree is considered an asset.
• Strong organizational and time management skills, with the ability to effectively manage multiple projects and competing priorities.
• Strong verbal and written communication skills and the ability to build effective working relationships with customers, colleagues and external partners.
• A customer-focused mindset with a commitment to delivering a positive experience.
• A proactive approach to problem-solving, with the ability to take initiative and adapt as priorities change.
• Telecommunications knowledge or experience is preferred, particularly with Internet, Data, Voice and Cable TV services.
• Knowledge of network infrastructure and design, including structured cabling, fibre optic and hybrid fibre-coaxial (HFC) systems, is considered an asset.
• Proficiency with Microsoft Office applications.
• A valid driver’s license, with the ability to travel locally and regionally, as required.

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work with Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Need an accommodation during the hiring process? We encourage you to reach out and let us know how we can support your participation.