Pharmacy Technician
NL Health Services - 950 emplois
Newfoundland and Labrador
Détails de l'emploi :
Avantages :
Work will include a combination of on-site and remote work.
Travel may be required. Pharmacy Technician (Clinical Information Systems) - Multiple Positions Available
Subject to Classification Review
CorCare Informatics
Permanent, Full-Time Open to all NAPE HS employees of NLHS 30202POS
Hours: 75 (8 hours, Shift Work; On-Call, Days, Evenings, Nights, Weekends)
Salary: CGHSP29 (CAD29.39 - CAD32.45 per hour)
Competition Number: VAC0028293
Posted Date: 2026-09-11
Closing Date: 2026-09-18
:
About Us
As part of the Newfoundland and Labrador Health Services, the Digital Health division provides quality information to health professionals, the public, researchers, and health system decision makers. Through collaboration with the health system, we support the development of data and technical standards,?maintain?key health databases, carry out analytics and evaluation, and support health research. We support healthcare within Newfoundland and Labrador, including patients and communities,?through the delivery of information technology (IT) and digital health services applied?in?the healthcare system to provide quality care. Our mandate includes the development and implementation of a confidential and secure provincial electronic health record as well as other provincial clinical information programs, including the change management required to support adoption by end user clinicians.
?Following the successful provincial go-live of the Health Information System (HIS) powered by Epic, NL Health Services is transitioning to a sustained operational model focused on stabilizing,?maintaining, and continuously improving the system. This next phase?builds on?the foundation?established?during implementation and shifts the focus to supporting day-to-day operations, ensuring system reliability, and enabling ongoing enhancement in support of clinical and business needs.
?In the operational state, Digital Health teams play a key role in maintaining, supporting, and continuously improving the HIS. This includes collaborating with clinical, operational, and technical partners to address emerging needs, resolve issues, support quality improvement initiatives, and identify opportunities to optimize workflows, user experience, and patient outcomes.
?To support this transition, NLHS continues to build and strengthen its Digital Health workforce across clinical informatics, information technology, analytics, and change enablement. These roles are essential to sustaining system performance, advancing continuous improvement efforts, and ensuring the HIS evolves in alignment with organizational priorities and provincial healthcare needs.
About the Role
Reporting to the relevant Manager, the Pharmacy Technician (Clinical Informatics Analyst) supports the ongoing maintenance, support, optimization, and enhancement of digital health systems and clinical applications used across front-line operational and program environments. The role applies pharmaceutical knowledge to support requirements analysis, workflow documentation, system support, issue resolution, testing, data analysis, process improvement, service coordination, and operational support activities.
The Pharmacy Technician (Clinical Informatics Analyst) works at the intersection of clinical practice, workflows, data, and technology. The role helps translate program and operational needs into clear requirements, workflow documentation, practical system solutions, and actionable insights that support decision-making, operational effectiveness, safe care delivery, and quality patient outcomes.
The Pharmacy Technician (Clinical Informatics Analyst) collaborates with operational stakeholders, technical teams, project partners, clinical staff and leaders, vendors, and other partners to support the stabilization, maintenance, optimization, and ongoing enhancement of the HIS. The role contributes pharmaceutical subject matter expertise to support workflow design, clinical documentation, system usability, performance monitoring, process improvement, issue resolution, testing, documentation, and alignment with organizational priorities.
This role requires:
- Ability to participate/accommodate shift work (Evening/Weekends/Nights) as necessary.
- Ability to participate in an on-call application support rotation.
- Ability to be able to travel as required for provincial team collaboration activities and site visits.
Key Responsibilities
You will be responsible for, but not limited to, the following:
- Gather, analyze, and document business, operational, technical, clinical, or program requirements for applicable service areas, under the guidance of the relevant Manager and Director.
- Apply pharmaceutical knowledge to assess workflow needs, identify system impacts, support clinical decision-making, and ensure digital solutions align with nursing practice and care delivery.
- Evaluate current-state nursing workflows, processes, documentation practices, patient assessment activities, care planning processes, medication-related workflows, and operating practices to identify improvement opportunities and support future-state workflow documentation.
- Collaborate with clinical staff and leaders, operational stakeholders, and technical teams to support analysis, planning, implementation, enhancement, issue resolution, and operational support activities.
- Support the design, validation, and optimization of system workflows that enable the assessment, documentation, care planning, order-related workflows, patient monitoring, and interdisciplinary communication of care.
- Analyze qualitative and quantitative data to assess performance, effectiveness, system use, workflow impacts, risks, and opportunities to improve operational, clinical, or service processes.
- Assist with the design and documentation of specifications, process designs, data workflows, reporting needs, operational procedures, configuration inputs, and/or other role-specific deliverables.
- Support testing, validation, implementation, training, operational readiness, change management, evaluation, and post-implementation support activities as assigned.
- Act as a liaison between internal and external stakeholders, technical teams, vendors, and other partners to support shared understanding of workflows, processes, data, system capabilities, limitations, risks, and improvement opportunities.
- Provides specialized Pharmacy Technician expertise to bridge the gap between Pharmacy operations and information technology, translating medication distribution, dispensing, inventory management, and medication-use workflows into effective system design, configuration, optimization, and support.
- Serves as the Pharmacy Technician subject matter expert within a multidisciplinary applications team, ensuring technology solutions accurately reflect frontline pharmacy operations, technical workflow requirements, regulatory standards, and best practices to support safe and efficient medication management.
- Contributes specialized Pharmacy Technician knowledge to a multidisciplinary applications team, providing critical insight into medication distribution systems, dispensing workflows, inventory controls, pharmaceutical automation, and frontline operational challenges that inform application development and ongoing system support.
- Applies practical expertise gained through pharmacy operations experience to ensure technology solutions are designed and maintained in a manner that supports efficient workflows, regulatory compliance, medication safety, and the operational needs of Pharmacy services.
About You?
Your education and experience include:?
- Graduation from a recognized (accredited) Pharmacy Technician program or equivalent is required.
- Current licensure and member in good standing with the Newfoundland and Labrador Pharmacy Board is required.
- One year of Health Information Systems (HIS) experience is an asset.
- Familiar with pharmacy’s workflows and procedures.
- Understands how the pharmacy department interacts operationally with other areas of the organization, such as ordering physicians, medication administration.
- Communicates well with pharmacists.
- Strong advocate for the project in the pharmacy
- Clinical knowledge of how various medications should be ordered.
- Technical understanding of how build decisions affect things like dose calculations, dispensing, and billing.
- Willing to acquire Epic Certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam is required.
You have the following skills and abilities:
- Strong communication and organizational skills
- Past success with large-scale system projects
- Motivate team members
- Reinforce the importance of the project together with the executives and the Project Executive, and provide consistent communication to the project team
- Provide perspective on common challenges and strategies for success
- Approach problems constructively by focusing on how to move the project forward
- Appropriately match team member skills to team responsibilities
- Show appreciation for the team's efforts
- Match organizational needs to the system's functionality
- Explore and analyze alternatives
*A valid passport and willingness to travel internationally is a requirement.
We thank all candidates for their interest;?however?only those selected for further consideration will be contacted.
Any offer of employment will be conditional upon completion of required background checks including acceptable professional reference checks, provision of a satisfactory certificate of conduct, confirmation of educational credentials, and validation of legal entitlement to work in Canada, if applicable.
Partager un emploi :
