Computer Systems Analyst II

Zone: Provincial
Location: Provincial with site to be determined based on successful applicant. Work will include a combination of on-site and remote work.
Travel may be required. Computer Systems Analyst II - Epic Client Systems Analyst (ECSA)
CorCare Informatics
Permanent Full-time
CUPE-HS
30180POS

Hours: 75 hours bi-weekly (8 hours, Shift Work; Days, On-Call, Evenings, Nights, Weekends)

Salary: CGCU39 (CAD38.70 - CAD43.31 per hour)

Competition Number: VAC0028359

Posted Date: 2026-08-24

Closing Date: 2026-08-30

About Us

NL Health Services is the provincial health authority responsible for delivering health and community services to the people of Newfoundland and Labrador across five geographical areas. Our Digital Health team supports the province's Epic Health Information System, working to ensure clinicians and staff across the province have reliable, secure access to the tools they need to deliver care.

About the Role
We are currently looking to hire permanent full-time Epic Client Systems Analyst (ECSA) position(s) to work in Digital Health. Reporting to [Reporting Manager TBD], you will be responsible for the following:
- Install and manage the Epic application deployment platforms serving production, reporting, disaster recovery, training, and non-production needs.
- Install and maintain the administrative and monitoring tools necessary for high availability and performance of the Epic system.
- Manage print queues and Epic printing infrastructure and perform file system management.
- Monitor network and web server activity for security breaches using intrusion detection techniques.
- Apply platform and Epic upgrades and updates to production and non-production web server components.
- Respond to emergency and after-hours issues as a key contact for urgent production issues.
- Participate in the change control process for all planned application and technical activities and engage in capacity planning exercises.
- Maintain technical documentation and support/train end users on Hyperspace, Hyperdrive, and Citrix technologies.

About You
- Your education and experience include:
- Graduation from a recognized university with a Computer Science degree, or a bachelor's degree supplemented by a recognized graduate diploma in Information Technology (minimum 1 year), or a 3-year Information Technology diploma from a recognized technical college is required.
- A minimum of five years’ progressively responsible experience within the last seven years in enterprise IT Infrastructure in areas of Data Center with focus in system design, planning, installation, and administration is required.
- Willingness to acquire Epic certification; prerequisites, participate in Epic training/education sessions, complete self-assessments and successfully challenge the certification exam is required.

You have the following skills and abilities:
- Expertise in Microsoft Windows server administration and a virtualization platform such as Citrix XenServer, VMware ESXi, or Microsoft Hyper-V.
- Experience with hardware or software load balancing solutions such as F5 BIG-IP or Citrix NetScaler
- Working knowledge of network protocols and functionality (TCP/IP, Active Directory, DNS, FTP/SCP, HTTP) and working knowledge of Microsoft IIS administration.
- Strong problem-solving and analytical skills, with strong attention to detail and the ability to prioritize under pressure and meet deadlines.

It would be an asset if you have:
- Epic HIS certification in Hyperspace, Hyperdrive, and Citrix technologies.
- MCSE, Cloud Computing/DevOps, or ITIL certification.
- Experience with scripting languages such as PowerShell, Python, or SQL.
- Experience with healthcare IT systems and processes.
Demonstrated equivalencies may be considered.

Other Information
We can offer you a respectful and engaging workplace that provides:
- Meaningful work supporting health care across Newfoundland and Labrador.
- Medical and dental benefits.
- A defined benefit pension plan.
- Flexible work arrangements (flex time; compressed; remote/hybrid, where applicable).
- A paid leave program.
- An Employee and Family Assistance Program.
- Employee recognition programs and ongoing learning opportunities.
- An innovative, energetic, and forward-thinking workplace culture.

*A valid passport and willingness to travel internationally is a requirement.

If you are interested in this challenging and rewarding career opportunity, please apply through https://nlhealthservices.ca/careers/.

Please note: We frequently post our job ads on job aggregators, which are essentially search engines for job postings. In most circumstances these aggregator sites ask you to apply for the posted job directly on their platform, and we will not directly receive your application. To ensure your application is received and reviewed, we kindly ask that if you have an interest in applying with NL Health Services that you do so by visiting https://nlhealthservices.ca/careers/.

We thank all candidates for their interest; however, only those selected for further consideration will be contacted.

Any offer of employment will be conditional upon completion of required background checks, including acceptable professional reference checks, provision of a satisfactory certificate of conduct, confirmation of educational credentials, and validation of legal entitlement to work in Canada, if applicable.

For more information, please visit https://nlhealthservices.ca.

Applicants agree that by providing personal information in response to this ad, they consent to the collection, use, and disclosure of personal information required for recruitment purposes. Personal information will be used solely for recruitment considerations for a period of one year following the closing date of this competition, unless otherwise noted by the applicant.