Business Analyst

Business Analyst, Customer Technology Solutions

Work Location: 6080 Young Street, Halifax, NS (On-site, 5 days per week)

Department: Customer Technology Solutions

Reports To: Manager, IT Projects

Employment Status: Full time, 40 hours per week

At Eastlink, Business Analysts are driven by curiosity, collaboration, and the opportunity to create better experiences for our customers and employees. By connecting business needs with technology solutions, they help bring ideas to life, improve processes, and support the delivery of innovative tools that make it easier to do business with Eastlink.

In this role, you'll support the delivery of technology initiatives that enhance how we support and serve our customers. Working closely with cross-functional teams and vendors, you'll help define requirements, improve processes, and deliver solutions that drive meaningful business outcomes.

What You’ll Be Doing

As a Business Analyst, your work will include:

Gathering, analyzing, and documenting business and functional requirements.

Mapping and improving business processes and workflows.

Collaborating with key partners, project teams, and vendors to support technology initiatives.

Supporting Agile delivery teams through requirements refinement, planning, and solution design.

Developing test scenarios and supporting user acceptance testing (UAT).

Identifying opportunities to improve systems, processes, and user experience.

Supporting solution implementation, adoption, and ongoing continuous improvement.

What We’re Looking For

We're looking for someone who enjoys solving problems, building relationships, and driving positive change. You'll succeed in this role if you:

Can balance big-picture thinking with attention to detail.

Communicate effectively with both technical and non-technical audiences.

Build strong partnerships and work collaboratively across teams.

Are organized and comfortable managing multiple priorities.

Take initiative, ownership, and accountability for results.

Enjoy learning new technologies and understanding how they support the business.

You’ll Also Bring

A post-secondary degree in Commerce, Business, Information Systems, or a related field, or an equivalent combination of education and experience.

Five or more years of experience in business analysis, project delivery, process improvement, or a related role.

Experience gathering, documenting, and validating business requirements.

Strong analytical, problem-solving, and communication skills.

Proficiency with Microsoft Office applications, including Visio.

Experience with Agile methodologies and tools such as Jira is considered an asset.

Knowledge of CRM platforms, customer-facing applications, or telecommunications technologies is considered an asset.

Experience with software testing and user acceptance testing is considered an asset.

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work with Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

When you join Eastlink, you'll enjoy:

Opportunities for internal growth and promotion

Paid vacation and holidays

Comprehensive health and dental benefits

Company pension plan with employer contributions

Employee discounts on Eastlink products and services

We’re committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process. Need an accommodation during the hiring process? We encourage you to reach out and let us know how we can support your participation.