Wireless Business Support Coordinator

Wireless Business Support Coordinator

Req # 3150

Work Location: 6080 Young Street, Halifax, NS (On-site, 5 days per week)

Department: Business Sales

Reports To: Team Lead, Mobile Business Concierge

Behind every successful business wireless solution is a team that ensures orders are accurate, customers are supported, and operations run seamlessly. As a Wireless Business Support Coordinator, you'll play a key role in delivering an exceptional experience for our business customers. From provisioning and order fulfillment to billing accuracy and inventory management, you'll be at the center of our wireless operations.

This is an ideal opportunity for someone who enjoys solving problems, working with multiple key partners, and taking pride in getting the details right.

What You'll Be Doing

As a Wireless Business Support Coordinator, you'll support the end-to-end fulfillment and administration of business wireless services. In this role, you'll:

• Process and fulfill orders accurately and on time
• Complete wireless number ports and residential-to-business account transfers
• Manage order-related change requests and ensure timely completion
• Verify pricing, promotions, and service details for accuracy and compliance
• Audit inventory, billing, and invoices to identify and resolve discrepancies
• Provide post-sale support and coordinate issue resolution with internal teams
• Maintain accurate records across systems and support reporting requirements
• Assist with inventory planning, process improvements, and special projects

What We’re Looking For

Our team members who thrive in this role are curious, organized, and committed to doing great work. They build strong relationships, embrace new challenges, and take ownership of their responsibilities. You may be a great fit if you:

• Have a minimum high school diploma; post-secondary education in business is considered an asset
• Have experience in wireless, telecommunications, customer service, administration, or a related operational support role
• Demonstrate strong attention to detail and a commitment to accuracy
• Possess excellent organizational and time management skills
• Can effectively prioritize workload and adapt to changing business needs
• Have strong problem-solving and critical-thinking abilities
• Communicate professionally and effectively with customers, colleagues, and key partners
• Have proficiency with Microsoft Outlook, Word, and Excel
• Work well both independently and as part of a collaborative team
• Take initiative, demonstrate accountability, and continuously look for ways to improve processes and outcomes

About Eastlink

Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. After more than 50 years, we’ve grown from a small-town startup into one of Canada’s Best Managed companies without losing our entrepreneurial edge. We move fast. We try new things. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

Why Work with Us

We could say we’re not your typical telecom, but what makes us different is how we operate day to day. At Eastlink, we’re a tight-knit team all working toward common goals. We’re big enough to do meaningful work, but small enough that you can actually make your mark. You won’t get stuck waiting for layers of approval or years of tenure to make an impact! We believe in getting involved, speaking up, and figuring things out together. We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run.

When you join Eastlink, you'll enjoy:

• Opportunities for internal growth and promotion
• Paid vacation and holidays
• Comprehensive health and dental benefits
• Pension plan
• Employee discounts on Eastlink products and services

We are committed to building a workplace where everyone feels they belong. We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process