We're seeking a motivated Network Support Specialist to join our team. This role is primarily remote (work from home) with travel to client sites for installations and support. You'll focus on client-site installations, day-of deployment coordination, and managing our support ticket queue. You'll work with VoIP systems, network equipment, and client-facing hardware while developing your technical skills in a growing telecommunications company.

Key Responsibilities

Install, configure, and maintain client-site equipment including routers, switches, WAPs, and VoIP phones

Coordinate and lead day-of-installation activities at client locations

Manage the support ticket queue and prioritize technical issues

Document hardware configurations and network topology

Work with senior team members on basic server and network infrastructure tasks

Perform basic preventative maintenance and hardware updates

Respond to client support requests in a timely manner

Responsibility for weekend/holiday emergency support coverage occasionally required

Required Qualifications

Diploma in Computer Systems and Networking, Information Technology, or equivalent

Knowledge of networking fundamentals, TCP/IP, and basic server concepts

Familiarity with network equipment including switches, routers, and wireless access points

Strong troubleshooting and problem-solving skills

Valid driver's license and ability to travel to client sites throughout Atlantic Canada

Excellent customer service and communication skills

Ability to work both independently and as part of a team

Suitable home office setup with dedicated workspace, reliable internet connection, and room for VoIP equipment and networking gear

Desired Skills and Attributes

Experience or coursework related to VoIP systems and telecommunications

Knowledge of Linux server environments

CompTIA Network+ or similar certifications

Experience with ticketing systems

Organized and detail-oriented approach to work

Eagerness to learn and grow professionally

What We Offer

Salary of $45,000-$50,000 per year, with potential for rapid growth based on performance

Health and dental benefits with company matching

Mentorship from experienced technical professionals

Professional development opportunities

Remote work arrangement (work from home)

Flexible schedule

The opportunity to build your career at a growing company

Location

This position is based in St. John's, Newfoundland and Labrador, and is primarily remote (work from home) with travel to client sites throughout Atlantic Canada required. Candidates must have a suitable home office environment for remote work.

How to Apply

Please submit your resume and a cover letter explaining your interest in telecommunications to [email protected].