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MSC Trainer (Internal posting)

Nova Scotia | New Brunswick | Prince Edward Island | Newfoundland, NL
Publié il y a 7 jours
Détails de l'emploi :
En personne
40 365 $ - 60 546 $ / année
Temps plein
Expérimenté

This is an Internal Positing ONLY. External candidates are not being considered.

The MSC Trainer is responsible for training MSC team members using best practices to ensure quality and efficiency. This role involves creating, developing, and implementing various training initiatives to support the company's success. Training duties will be performed alongside your current MSC position. This position reports to both the local Branch Manager and Regional Retail Manager.

Responsabilités
  • Develop and direct training initiatives for all MSC employees
  • Design, develop, and deliver new training programs
  • Adapt training techniques to staff learning styles
  • Provide input on cross-training strategies
  • Demonstrate in-depth process and system knowledge
  • Assist in implementing process improvements
  • Equip new associates with tools for success
  • Provide coaching and mentoring
  • Recommend solutions to improve performance
  • Perform training needs analysis with branch manager
  • Suggest training process improvements to senior management
  • Some travel required

  • Ability to attend and conduct presentations

  • Overtime as required

Qualifications
  • Proven track record as an MSC (i.e minimum rating of 'Meets Expectations' on last 2 years of Performance Ratings)
  • Ability to assess training needs and deliver effective training
  • Advanced communication skills
  • Ability to train, coach, and educate others
  • Custom-fit training materials to individual needs
  • Excellent listening, observing, and questioning skills
  • Motivated, energetic, and goal-oriented
  • Strong knowledge of work practices and regulations
  • Time management and prioritization skills
  • Problem-solving and analytical skills
  • Professionalism and diplomacy
  • Attention to detail
  • Ability to build and maintain relationships
  • Positive team attitude
  • Motivated by the success of others
Site Web d'entreprise: https://www.atlantic.caa.ca/

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À propos CAA Atlantic

À propos CAA Atlantic

CAA Atlantic

At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.

If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

  • Challenging work with an amazing team
  • Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
  • A competitive compensation package
  • Generous paid time off based on professional experience
  • Paid volunteering
  • Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
  • Health and Safety of employees is the number one priority
  • Complimentary Premier CAA Membership
  • An in-house gym facility and/or corporate gym rate and partial reimbursement
  • An innovative and dynamic work environment
  • Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members

Our Core Values

  • WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
  • WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
  • WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
  • WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.