This is an Internal Positing ONLY. External candidates are not being considered.
The MSC Trainer is responsible for training MSC team members using best practices to ensure quality and efficiency. This role involves creating, developing, and implementing various training initiatives to support the company's success. Training duties will be performed alongside your current MSC position. This position reports to both the local Branch Manager and Regional Retail Manager.
- Develop and direct training initiatives for all MSC employees
- Design, develop, and deliver new training programs
- Adapt training techniques to staff learning styles
- Provide input on cross-training strategies
- Demonstrate in-depth process and system knowledge
- Assist in implementing process improvements
- Equip new associates with tools for success
- Provide coaching and mentoring
- Recommend solutions to improve performance
- Perform training needs analysis with branch manager
- Suggest training process improvements to senior management
Some travel required
Ability to attend and conduct presentations
Overtime as required
- Proven track record as an MSC (i.e minimum rating of 'Meets Expectations' on last 2 years of Performance Ratings)
- Ability to assess training needs and deliver effective training
- Advanced communication skills
- Ability to train, coach, and educate others
- Custom-fit training materials to individual needs
- Excellent listening, observing, and questioning skills
- Motivated, energetic, and goal-oriented
- Strong knowledge of work practices and regulations
- Time management and prioritization skills
- Problem-solving and analytical skills
- Professionalism and diplomacy
- Attention to detail
- Ability to build and maintain relationships
- Positive team attitude
- Motivated by the success of others