Zone: Eastern Urban Zone
Location: To Be Determined
Disability Case Manager
Management
Disability Management Department
Temporary Full-time (Until June 26, 2026 with possibility of extension)
11762RP1

Hours: 70 bi-weekly (8 hours; Days)

Salary: HL-22 (CAD76,523 - CAD99,480 per annum)

Competition Number: VAC0013015

Posted Date: 2025-06-19

Closing Date: 2025-06-26

Job Summary

The Disability Case Manager works within a multi-disciplinary Employee Wellbeing team to proactively manage a variety of short and long-term leaves of absence and worker's compensation cases. The Disability Case Manager facilitates the return to work of employees and provides advice and counselling to managers regarding employee rehabilitation and health-related absences. Specifically, the position educates and promotes early return to work and modified work arrangements to managers, unions and affected employees; communicates with doctors and rehabilitation providers; develops and monitors complex return to work plans based on medical information and/or functional restrictions; coordinates and facilitates complex return to work meetings; educates managers on their obligations under Duty to Accommodate legislation and facilitates the medical duty to accommodate process; maintains accurate records and utilizes appropriate software to record information and practice effective case management.

Job Qualifications

EducationBaccalaureate Degree in health-related field, preferably with major coursework in Occupational Health or Rehabilitation Services, is required.
Master's degree would be considered an asset.

Experience

Three out of the last five years relevant experience in disability case management preferably in a healthcare environment is required.
Experience in case/medical or claims management, and worker's compensation system is required.

Competencies (Knowledge, Skills & Abilities)

Working knowledge of relevant legislation, e.g. Human Rights Code, Occupational Health & Safety and applicable Disability and Workplace Health, Safety and Compensation legislation. Well-developed organizational, analytical and problem-solving abilities.
Demonstrated ability to establish and maintain effective work relationships with all levels of staff, union, and other internal and external partners and customers.
Demonstrated ability to work independently.

Demonstrated ability to multi-task to manage deadlines and strong attention to detail with complex claims and contracts.
Demonstrated use Microsoft applications and other statistical applications.
Demonstrated high-level oral and written communication skills for the purpose of writing and documenting reports and for facilitating continuous communication and relationship building with internal and external stakeholders.
Ability to resolve conflicts and facilitate solutions in a multidisciplinary team environment.
Demonstrated strong time management, organizational, and prioritization skills are required to cope with the demands of the position.
Demonstrated strong listening skills and capacity for empathy.

Other

Licensing with Professional Association as applicable.
A satisfactory record of work performance and attendance is required.

Please submit your resume/cover letter which clearly demonstrates how you meet the required qualifications.