Zone: Digital Health
Location: 70 O'Leary Avenue Work will include a combination of on-site and remote work. Travel may be required.
Business Analyst Trainer
Digital Health - Starling Capital Change Management CoreCare Training: Analytics and Reporting
Temporary Full-time (Nov 17, 2025 to May 30, 2026 with the possibility of extension)

Hours: 70 biweekly (8 hours, Shift Work; Days, Evenings, Weekends)

Salary: HL-20 ($69,338-$90,139) Annual

Competition Number: VAC0012446

Posted Date: 2025-06-13

Closing Date: 2025-06-20

About the Role:

All candidates must watch the following video in full before applying for this position: Credentialed Trainer Recruitment Video

NL Health Services is in the process implementing CorCare, a new leading-edge Health Information System (HIS). This clinical transformation will provide NL Health Services with an integrated, and data-driven health system, driving improved access, efficiency, and patient outcomes across NL.

CorCare will replace Meditech Magic, Client Server, CRMS, and other digital health systems. This exciting project is the largest health care system implementation ever launched in Newfoundland and Labrador and will require a team of Credentialed Trainers to ensure the successful adoption and sustainability of this transformation.

Credentialed Trainers are responsible for engaging, training and supporting the adoption of CorCare for patients, providers, learners and staff across NL Health Services. They will collaborate with Principal Trainers, Systems Analysts, as well as subject matter experts to deliver instructor-led courses related to associated workflows, systems and configuration. The Credentialed Trainer will deliver both in-person and online training and maintain and/or create training materials.

Credentialed Trainers will use the Learning Management System (LMS) to manage class rosters, send email invites to class registrants, mark attendance, and complete any additional training-related activities, as required. They will be a visible and accessible support during the go-live period to provide immediate assistance and address end user challenges, questions and concerns.

Credentialed Trainers will go through a train-the-trainer/credentialing program and will be required to successfully deliver a segment of a CorCare class to a credentialing panel. They will use their knowledge and skills to provide and maintain an educational program that meets clinical and non-clinical needs for the relevant program area(s) to effectively use CorCare in all aspects of patient care.

Job Demands:

By applying for this job, you acknowledge an understanding that the regular physical and psychological demands of this job include (but are not limited to):

• Work demands do not result in considerable fatigue requiring periods of rest.
• Work provides the opportunity to occasionally stand and walk within the office environment.
• Constantly required to perform fine finger/precision work while entering and manipulating data in electronic documents by using a mouse and key board.
• Visual concentration is constant when reading and editing documents, writing policies and reference documents and completing monthly reports.
• Occasionally required to drive to various locations to perform work duties.
• Exact results and precision are required when preparing reports and compiling statistical information.
• Auditory concentration is constant while listening to multiple stakeholders, answering the telephones, etc.

Job Qualifications:

• Degree in business or a related field.
• Minimum of three years? related experience, preferably in a health-related field.
• Experience in the design, development and implementation of key performance indicators and reports, preferably in healthcare.
• Willing to acquire CorCare Certification; prerequisites, participate in CorCare training/education sessions, complete self-assessments and successfully challenge the certification exam.
• Previous experience with CorCare is an asset.
• Experience providing adult education.
• Experience using digital health technology.
• Experience working in a data, analytical or technical environment, preferably health related.
• Experience in workflow analysis and procedure development.

It would be as asset if you have the following:

• Understanding of the health care system, administrative health data, and electronic health information systems.
• Business analysis certificate, or course completion

You have the following skills and abilities:

• Superior communication (written and verbal)
• Self-motivated and possess excellent time management and organizational skills
• Ability to build and maintain effective business working relationships
• Superior interpersonal skills
• Strong ability to communicate meaningfully with both technical and business analytic resources
• Ability to manage multiple tasks in an organized manner
• Excellent analytical and problem-solving skills along with a strong attention to detail
• Demonstrated ability to plan and facilitate workshops, build consensus, and facilitate solutions amongst a team
• Ability to demonstrate a high level of judgement
• Ability to function in high pressure, diverse, and changing environment
• Strong awareness of privacy, security, and confidentiality

Conditions of Employment:

• Proof of educational qualifications as required including proof of registration/licensure (if applicable).
• Satisfactory Criminal Record Check from the local police authority.
• Ability to travel throughout the zone as required.
• The successful candidate will be required to successfully complete the CorCare train-the-trainer/credentialing program, which involves delivering a segment of a CorCare class to the credentialing panel.

Demonstrated equivalencies may be considered.