Zone: Eastern Urban Zone
Location: Clarenville Dr. G.B. Cross Memorial Hospital
Computer Systems Analyst II
Remote Work Opportunities
Digital Health Solutions & Infrastructure – Data Center
Temporary Full-time (Until May 4, 2026 with possibility of extension)
06997DIF

Hours: 75 bi-weekly (8 hour; days, on-call)

Salary: CG-39 ($38.70 - $43.31 per hour)

Competition Number: VAC0010815

Posted Date: 2025-05-01

Closing Date: 2025-05-08

Job Summary
The Computer Systems Analyst II performs advanced technical work in planning, directing and co-ordinating the development of information technology systems and services. Work also includes conducting investigations into problems with existing production systems and the controlling and co-ordinating of maintenance and enhancement projects to existing systems. Research, plan, design, develop, modify, evaluate, and integrate enterprise and data center infrastructure, configuration, hardware and related equipment, as it pertains to enterprise data center systems. Analysis and consultation on production and test systems requirements, development and implementation of information systems development plans, policies and procedures, and provide advice and guidance on a wide range of advanced enterprise information technology system issues. They will perform various roles such as day to day performance monitoring and troubleshooting of deploy solutions; Continually optimize call flow design to deliver top-notch customer support experiences; Provide advanced support to the level one support team; configuration and installation of various IT infrastructure systems (i.e. email gateways , servers, storage array, backup solution, etc.), The position requires the ability to thoroughly test, analyze, configure and implement these technologies within a high-availability environment consisting of complex and multi-vendor environment, while complying with disaster recovery practices and procedures - including performance of data and configuration integrity validation to all IT infrastructure deployed.

Position Duties:
Performs analysis and design of client requests; implements and tests the design.
Documents new and existing business rules for new and existing systems.
Attends meetings with stakeholders for the purpose of requirement gathering and analysis, in relation to new and existing systems and projects.
Interviews or surveys system users and observes job performance to determine what information is processed and how it is processed.
Creates documents outlining solutions, timelines, and the level of effort in relation to projects.
Maintains communication with stakeholders to refine requirements, inform them of progress, resolve issues, create test scenarios, and provide training on the use of the final product.
Performs server configuration and maintenance planning for live and test environments.
Establishes templates and puts forth recommendations for development and server standards.
Assists managers on writing tender related specifications, evaluates responses, and assists with other infrastructure acquisitions.
Tests the disaster recovery plan.
Evaluate, configure, and install enterprise IT infrastructure, (i.e. email gateways, remote access solutions, servers, storage array, backup solution, etc.)
Provide problem-solving services and training to junior co-workers.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally lifts objects up to 25 lbs., as well as occasional standing, walking, driving, bending, kneeling and stretching may be required.
Constantly performs fine finger/precision work while sitting and using a computer mouse.
Constantly requires visual concentration when designing and coding applications, debugging and troubleshooting reports/forms/scripts.

Job Qualifications
Successful completion of one of the following is required:
A bachelor's degree in Computer Science from a recognized/accredited university; a bachelor's degree in Commerce or Business, supplemented by a diploma in Information Technology/Informatics, minimum one year (900 hours duration); a three-year diploma in Computer Studies from a recognized/accredited college.
A minimum of five years' experience within the last seven years progressively responsible experience in enterprise IT Infrastructure in areas of Data Center with focus in system design, planning, installation, and administration.
IT certifications in MCSE, Cloud Computing/ Dev-Ops and ITIL are considered an asset.
Strong analytical and problem-solving skills.
In-depth knowledge of several technologies (i.e., Microsoft Exchange Email, Azure, Anti-spam products, Active Directory, DNS), operating systems, servers, storage, infrastructure design and management, Data Centre management, application support and development, enterprise management, and business services.
Ability to convey complex technical concepts to non-technical team members.
Excellent communication (written and oral) and interpersonal skills complimented by the ability to develop and maintain effective working relationships.
Strong understanding of privacy, confidentiality, and access issues.
Ability to deal with sensitive information using excellent judgment, diplomacy, and discretion.
A satisfactory record of work performance is required.