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CAA is the leading member services organization in Atlantic Canada. With over 295,000 Members in Atlantic Canada, CAA has more than doubled our Membership base in the past 10 years.
We are currently seeking two part-time Member Service Representatives to join our Roadside Assistance Contact Centre in Saint John NB. We are open 7 day a week, 365 days a year with working hours from 6am to 11pm AST. This position will be for 15-20 hours a week and includes evening and weekend work.
We seek a mature, stable, customer focused individual to provide excellent service to CAA Members requiring Roadside Assistance in Atlantic Canada.
Duties:
- Answer inbound requests for Roadside Assistance.
- Dispatch calls to the service provider
- Answer general Membership inquiries.
- Clerical paperwork
- Other duties as required
- Preference for bilingual candidates (English/French). Candidates fluent in English only will be considered.
- Committed to customer service and thrives in a team environment.
- Strong communication and interpersonal skills
- Listening and problem-solving skills with high attention to detail
- Relevant customer service experience
- Working knowledge of computer applications and typing skills
- Ability to work under pressure.
- Comfortable with repetitive routines
- Competency using Google Maps to pinpoint breakdown locations
- High school diploma or equivalent
We offer:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children's Hospital Foundation in 2022, in addition to many more)
- Industry leading compensation
- Generous paid time off based on professional experience.
- Paid volunteering.
Exceptional benefits package including:
- industry-leading $1,500 a year for mental health
- Fertility coverage
- Vaccine coverage e.g. Twinrix, Shingrix
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat.
- Health and Safety of employees is the number one priority.
- Complimentary Premier CAA Membership
- Corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities