Service Advisor

Crown Nissan

Job Type: Full-Time

We have a great opportunity for a Service Advisor to join our team at our newly renovated state of the art Crown Nissan dealership, located in the Waverley Auto Mall. We are one of the largest automotive groups in Manitoba, and family owned and operated for over 38 years in the Winnipeg market specializing in import brands. As the Service Advisor, you will be responsible for assisting with their service and maintenance needs, and assuring the customers' continued satisfaction with their vehicles and of the dealership.

Qualifications:

• Computer literate
• Service Advisor experience required
• Automotive experience required
• Customer Service experience an asset
• Excellent organizational, multi-tasking and time management expertise
• Good communication and interpersonal skills
• Customer-oriented, polite, courteous

Benefits:

• Industry leading dental, extended health, and vision coverage
• Long Term Disability and Life Insurance
• Fitness Membership Discounts

What you will do:

• Obtain customer and vehicle information
• Review vehicle repair history and verify any needs for recalls
• Clearly report all vehicle symptoms as described by the customer, using specific descriptions
• Determine needed maintenance
• Promote the sales of labor, parts, and accessories
• Prepare a complete and accurate estimate of cost for labor and parts
• Assure that special orders parts are correct for repairs to a vehicle
• Handle customer inquiries
• Verify that the final invoice reconciles with the work performed on the R.O
• Notify all customers by telephone with additional required work and with total charges
• Explain all completed work and charges to customers when they arrive and attempt to make the next maintenance appointment
• Oversee delivery of vehicles to the customer after their visit from the cashier
• Perform other duties as assigned by the Service Manager
• Update vehicle maintenance records
• Support and reinforce various dealership processes as they relate to the One-to-One Service Process

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to requests for accommodations.