Bilingual Customer Service Order Management Representative

Bilingual Customer Service Order Management Representative Our client is seeking a bilingual representative to manage business customer accounts and orders. This role requires accuracy, strong communication skills, and a customer-focused approach. Responsibilities -Respond to customer inquiries by phone and email regarding products, pricing, and availability. -Process orders accurately, verifying product details, quantities, pricing, and delivery requirements. -Monitor orders and backorders, keeping customers informed of delays and shipping updates. -Coordinate with sales, warehouse, production, and accounting to fulfill customer requests. -Resolve customer concerns and follow through until outstanding issues are addressed. -Maintain accurate customer records, order details, and special instructions. -Build customer relationships and identify opportunities to introduce additional products. -Support e-commerce operations and adapt to new systems and processes Qualifications - Customer service, order management, or B2B experience. - Strong English and French communication skills. - Microsoft Office proficiency and ability to learn new systems. - Strong accuracy, organization, and problem-solving skills. - Ability to prioritize tasks and work well with others. Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.