Automotive Service Adviser

The Service Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers.

Don Wheaton Chevrolet Buick GMC Cadillac is searching for a new Service Advisor to expand our professional service team.

ABOUT THE POSITION

• Welcome customers and gather the required information to identify the vehicle repair and maintenance work required
• Advise customers on maintenance schedules, explain the importance of maintenance based on manufacturers recommendations
• Understand and apply factory and aftermarket warranties
• Recommends additional services based on vehicle history, time and mileage
• Documents and completes a repair order, verifying customer information, preferred method of contact, vehicle information and concerns, accurate detailed price estimate and complete vehicle walk-around
• Check vehicle history for open recalls and campaigns and provides customer with an expected time frame for completion
• Verifies the scope of warranty coverage prior to the work being done and ensure appropriate approvals are obtained
• Monitors the progress of the work and keeps customers informed regarding the status of their vehicle
• Utilizes Quorum on all customer work orders
• Preparation and explanation of the work and charges to the customer

ABOUT YOU

• Have a minimum of a minimum of 2+ years of Service Advising experience in a dealership environment
• Requires clear written and oral communication and a focus on excellent customer service. Must be able to interpret customers' descriptions of their vehicle problems and translate into clear instructions for the technicians
• Excellent organizational skills and an ability to effectively prioritize tasks
• Must be able to effectively deal with customers concerns or complaints
• Good understanding of the brand, maintenance and warranty requirements
• Must be computer literate with an ability to use a variety of programs and learn new ones easily

We thank all applicants however only those selected for an interview will be contacted. The pay for this position is based off a commission calculated from services sold to customers.

Job Types: Permanent, Full-time

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match

Work Location: In person