Customer Service Specialist

We are seeking an experienced Customer Success Specialist to join a dynamic and growing team within the commercial foodservice technology industry. This role plays a key part in supporting regional sales teams by qualifying leads, engaging with prospective customers, and ensuring a seamless customer journey from initial contact through sales engagement.

The ideal candidate brings a combination of hospitality or food industry experience, Culinary and customer engagement skills, and the ability to support and guide inside sales activities.

• Conduct qualification activities for inbound leads generated through various channels including social media, trade shows, and website inquiries
• Research prospects and gather relevant information prior to outreach
• Engage with potential customers through phone, email, and online meetings to assess business needs
• Present the benefits and capabilities of advanced commercial kitchen solutions through virtual demonstrations or presentations
• Collaborate closely with Regional Sales Managers to support sales initiatives and regional campaigns
• Schedule qualified prospects for product demonstrations and sales meetings
• Maintain and update accurate records in the CRM system
• Support marketing initiatives and campaigns related to customer engagement
• Provide guidance and training to Customer Success Specialists within the inside sales team
• Assist leadership with reporting, analytics, and operational coordination

• 5+ years of experience in the hospitality, foodservice, or kitchen operations environment (Chef, kitchen supervisor, or similar background preferred)
• Experience with customer engagement, lead qualification, or inside sales activities
• Strong communication and presentation skills
• Ability to interact with business owners, managers, and senior stakeholders
• Experience with CRM systems (Salesforce or similar) preferred
• Strong organizational skills and attention to detail
• Ability to work collaboratively with sales, marketing, and operations teams
• Bachelor's degree preferred

• Experience in customer success, inside sales, or pre-sales roles
• Familiarity with commercial kitchen operations or foodservice equipment
• Ability to manage multiple priorities in a fast-paced environment
• Bilingual abilities are considered an asset

• Strong customer engagement mindset
• Ability to understand operational challenges and identify appropriate solutions
• Collaborative approach to supporting sales teams and driving business growth
• Enthusiasm for working in a dynamic and innovative industry

If you are passionate about customer engagement, hospitality, and helping businesses improve their operations through innovative solutions, we would love to hear from you.