Bilingual Client Services & Office Assistant

Senior Helpers - Richmond, BC

Richmond, BC

Posté aujourd'hui

Détails de l'emploi :

Temps plein

Niveau d`entrée

Hours: Approximately 20 hours per week; schedule to be confirmed
Languages: English and [Mandarin, Cantonese, Punjabi, or Farsi]

Senior Helpers Richmond is seeking a friendly, organized bilingual team member to help seniors and their families connect with our services and support daily office operations.

Responsibilities

Respond to service inquiries in English and the selected language.
Collect initial inquiry details and maintain accurate records.
Follow up with families and communicate next steps.
Provide reception coverage, answer calls, and assist with office administration.
Review translated materials for clarity and accuracy, and flag corrections.

Qualifications

Strong spoken and written English and proficiency in the selected language.
Clear, compassionate communication with seniors and families.
Good organization, attention to detail, and basic computer skills.
Customer service, reception, or administrative experience preferred.

Training will be provided on our services, intake procedures, and approved materials.

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Foire aux questions

What are the work hours and schedule for this bilingual office assistant role?

The role is approximately 20 hours per week, with the schedule to be confirmed.

What languages are required for this bilingual client services position?

The position requires English and the selected language among Mandarin, Cantonese, Punjabi, or Farsi.

What will I do in this senior care office job?

You’ll respond to service inquiries, collect inquiry details, follow up with families, provide reception coverage, assist with office administration, and review translated materials for clarity.

What qualifications are needed for this role?

Strong spoken and written English and proficiency in the selected language are required, along with clear, compassionate communication and basic computer skills.

Is prior experience required for this position?

Customer service, reception, or administrative experience is preferred, and training will be provided on services, intake procedures, and approved materials.

Where is this job located and what is the employment type?

This is a full-time position located in Richmond, BC.