Certified Dental Receptionist

Speciality Practice | Full-TimeWe are a endodontic speciality practice located in the east end of downtown Toronto committed to providing exceptional, patient-centred care in a calm and relaxing environment. We are looking for a reliable, friendly, and professional Dental Receptionist who can keep the day running smoothly and contribute to the growth of our practice. This is an excellent opportunity for an experienced dental receptionist/assistant who enjoys working in a smaller practice independently and takes pride in creating an exceptional patient experience.
Start: October 1, 2026 or November 1, 2026Schedule:

• Monday-Thursday 9 - 6 pm or close.
• Friday 9-4 pm (flexible).
• Saturday (optional).

Compensation:Based on experience and qualifications guided by ODA and ODAA wage report.

• Health spending account.
• Access to ODA extended healthcare
• Uniform and footware spending allowance
• Free onsite-parking
• Sick days

Responsibilities:

• Register patients, check-in/check-out, scheduling, phones, and EMR.
• Greet patients and provide a warm, professional, and reassuring experience from start to finish.
• Take payments and assist with basic bookkeeping
• Review radiographs and prepare accurate estimates.
• Prepare and submit insurance estimates and claims.
• Communicate treatment and appointment information clearly and professionally.
• Conduct post-treatment comfort calls and patient follow-up.
• Coordinate referrals and maintain strong communication with referring offices.
• Proactively maintain referring-office relationships through regular updates, follow-ups, referral events, and other initiatives.
• Maintain efficient scheduling, patient flow, and daily production.
• Work closely with the clinical team and anticipate where support is needed.
• Manage multiple priorities and resolve day-to-day issues independently.
• Complete administrative duties including scanning, photocopying, filing, and data entry.
• Maintain a clean, organized, and welcoming reception area.
• Follow all applicable privacy, confidentiality, IPAC, infection prevention and control, and workplace safety standards.

Requirements:

• 3-5 years of dental reception experience; endodontic or specialty experience is an asset.
• Certified Dental Receptionist or Dental Assistant certification preferred.

• Well-versed in CDCP and private dental insurance, including preparing estimates and processing claims.
• Proficient in dental scheduling, patient registration, EMR, treatment estimates, and insurance claims.
• Strong computer skills, including dental software/EMR, Excel, and typing.
• Excellent communication, organization, and interpersonal skills.
• Reliable, punctual, and dependable.
• Lives within a reasonable commuting distance and has reliable transportation.
• Able to multitask, prioritize, problem-solve, and maintain efficient office flow.
• Warm, professional, and genuinely patient-centred.
• Takes initiative, demonstrates accountability, and follows through.
• Confident communicating with patients, referring dentists, and dental offices.
• Able to work effectively in a small team and step in wherever needed.

References RequiredA reference from previous employers are required as part of the application process. Please submit your resume to [email protected] along with a brief introduction outlining your experience and why you feel you would be a good fit for our team. Please include contact information for 1 previous employers who can provide professional references and any certifications you may have.