Operations Supervisor | Richmond

Operations Supervisor - Richmond, BC We are seeking Operations Supervisors to join a large airline catering and food service facility. This role oversees a team of approximately 20-30 employees across transportation, customer service, and airside operations, ensuring airline catering services are delivered safely, accurately, and on schedule. Schedule: Shift rotation occurs approximately every 2 weeks. No graveyard shifts. 9:00 AM - 5:00 PM 5:00 PM - 1:00 AM Compensation:

• $60,000 - $67,000 base salary
• 7.5% annual bonus
• 3 weeks' paid vacation
• Health & Dental benefits
• 5% RRSP matching after 1 year
• Free parking

Responsibilities:

• Lead, coach, train, schedule and supervise a team of 20-30 employees (drivers, helps, gallery equipment team, customer service) in a unionized environment.
• Manage daily operations while maintaining productivity, quality, and safety standards.
• Monitor aircraft loading and off-loading activities to ensure accuracy and on-time performance.
• Ensure airline catering deliveries meet customer requirements and operational deadlines.
• Develop and implement training programs for operational staff.
• Review processes and identify opportunities to improve efficiency and service levels.
• Manage workforce scheduling based on daily flight schedules and operational requirements.
• Adjust staffing levels and assignments throughout the day to support changing flight activity.
• Coordinate aircraft changes, meal increases, delays, and other operational disruptions.
• Conduct internal audits to ensure compliance with company procedures and policies.
• Maintain operational records and reporting documentation.
• Drive productivity while supporting labor cost management initiatives.
• Conduct safety audits, accident investigations, and corrective action plans.
• Ensure compliance with ramp safety, airport security, and workplace safety standards.
• Coach employees, manage performance issues, and administer progressive discipline when required.
• Foster a positive, customer-focused culture while maintaining high service standards.

Requirements:

• 3-5 years of operations leadership experience in a unionized environment.
• A background in transportation, logistics, distribution, food production, manufacturing, or airline operations would be highly valued.
• Ability to obtain and maintain RAIC & DA security clearances.
• Proven experience supervising and motivating hourly employees.
• Valid Class 5 Driver's License.
• Strong communication and customer service skills.
• Experience managing employee performance, coaching, and disciplinary processes.
• Strong organizational and problem-solving abilities.
• Comfortable managing multiple priorities in a fast-paced operational environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Lean / Six Sigma experience.
• Airport or airline industry experience.
• Experience managing large transportation or distribution teams.
• Process improvement background.
• Strong understanding of workplace safety and compliance programs.

#BRBC