The Gathering Place
Saint John's, NL
Posté aujourd'hui
Détails de l'emploi :
Temps plein
Temporaire
Niveau d`entrée
Job Title: INTERNAL/EXTERNAL - Guest Support Worker, Reception Temporary Full-Time
Reports to: Supervisor of Guest Services
Location: Reception, TGP Main Building
Employment Type: Temporary, Full-Time
Rate of Pay: $25.25 per hour
Hours: Monday-Friday, 8-hour shifts
The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You'll Do
- Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries
- Greet both Guests and visitors to The Gathering Place
- Build rapport using harm-reduction, trauma-informed, and person-centered approaches
- De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers
- Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags
- Answer telephone calls and check messages, as well as accept donations and deliveries
- Collaborate with internal teams and external partners to ensure continuity of care
- Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices
- Maintain accurate notes and contribute to communication and documentation
- Participate in team meetings, training, and service improvement initiatives
What You Bring
- Post-secondary education in healthcare, social services, or related field
- Experience in shelters, residential care, or community support
- Knowledge of community resources for those facing homelessness and addictions
- Strong communication, interpersonal, and problem-solving skills
- Ability to work with diverse populations and a commitment to equity and inclusion
- Comfortable with physical tasks (lifting up to 50 lbs.)
- Able to work independently and in a team
- Clear Record of Conduct and Vulnerable Sector Check required.
- Equivalent education/experience may be considered.
CLOSING DATE: September 16, 2026
Apply here directly! Best of luck.
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Foire aux questions
The role is Internal/External - Guest Support Worker, Reception, Temporary Full-Time, located in the Reception at The Gathering Place in Saint John's, NL.
This position runs Monday–Friday with 8-hour shifts, and the rate of pay is $25.25 per hour.
The role supports Guests by addressing basic needs, greets Guests and visitors, uses trauma-informed and harm-reduction approaches, de-escalates crises, provides emergency supplies, coordinates laundry, and maintains notes and documentation.
A post-secondary education in healthcare, social services, or a related field is required, along with experience in shelters, residential care, or community support, and knowledge of resources for homelessness and addictions.
Yes, the role requires being comfortable with physical tasks, including lifting up to 50 pounds.
The posting lists a closing date of September 16, 2026, and invites applicants to apply directly.
The role involves collaborating with internal teams and external partners, following safety and trauma-informed policies, and maintaining accurate notes and documentation.
