Salesforce Architect - Sales/Service Cloud Voice

About the Job: We are seeking a Salesforce Architect who is responsible for designing, building, and delivering scalable and sustainable Salesforce solutions across our various lines of business. In this role, you will oversee day-to-day operations of Salesforce applications, provide thought leadership, and navigate the team through design, architecture governance, and application roadmaps.

Office Location: Toronto

Employment Type: Permanent

Role Type: New position – current requirement

Work Arrangement: Hybrid (2 days in office)

Position Responsibilities:

• Lead the end-to-end architecture and design of scalable, secure, and maintainable solutions across Salesforce platforms.
  
• Define enterprise Salesforce strategies, data models, sharing and security frameworks, governance standards, and integration patterns.
  
• Address data privacy, performance, and large data volume considerations in solution designs.
  
• Facilitate technical design sessions and create high-level and low-level solution documentation, including system landscape diagrams.
  
• Lead the implementation, enhancement, and integration of Salesforce Service Cloud Voice and telephony solutions.
  
• Design and implement AI-powered agent capabilities, including agent assistance, interaction summarization, knowledge recommendations, and productivity tools.
  
• Provide architectural guidance for Marketing Cloud and Marketing Cloud Personalization touchpoints to support integrated customer engagement journeys.
  
• Serve as a subject-matter expert for Apex, Lightning Web Components, Salesforce Flows, APIs, and system integrations.
  
• Mentor and provide technical oversight to onshore and offshore Salesforce developers and administrators.
  
• Establish development standards and conduct design and code reviews to ensure high-quality deliverables.
  
• Drive release management, CI/CD, and Salesforce DevOps practices using package-based deployments, Metadata API, Git, Jenkins, Bitbucket, or similar tools.
  
• Investigate complex production issues, conduct root-cause analysis, and implement sustainable fixes.
  
• Collaborate with QA teams to review test plans, improve test coverage, and support test automation.
  
• Work effectively within Agile delivery models, including Scrum and Kanban, while collaborating with cross-functional business, product, engineering, and operations teams.
  

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
  
• 10+ years of experience working with enterprise platforms, including at least 10 years within the Salesforce ecosystem.
  
• 4–5+ years of proven experience in a Salesforce Architect role.
  
• Deep expertise in Salesforce Sales Cloud and Service Cloud capabilities.
  
• Hands-on experience implementing and supporting Salesforce Service Cloud Voice solutions.
  
• Functional knowledge of Salesforce Marketing Cloud and Marketing Cloud Personalization.
  
• Strong proficiency in Apex, Lightning Web Components (LWC), Salesforce Flows, and platform security.
  
• Proven experience designing enterprise integrations using REST and SOAP APIs, event-driven architecture, and middleware platforms such as Talend or Informatica.
  
• Strong knowledge of Git-based source control, CI/CD pipelines, package-based deployments, and tools such as Jenkins and Bitbucket.
  
• Strong technical leadership, influencing, and mentoring capabilities, including experience managing onshore and offshore teams.
  
• Excellent stakeholder management, communication, and presentation skills, with the ability to communicate effectively with technical teams and executive business stakeholders.
  

Preferred Qualifications:

• Salesforce Application Architect and/or System Architect certification.
  
• Experience with Salesforce AI products and capabilities, including Agentforce, Einstein AI, and generative AI solutions.
  

Salary Range: $130,000 to $140,000 CAD/ year

The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate's knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable. In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.