Customer Service Representative

Calgary Gold Buyers is expanding, and we are seeking a motivated Customer Service Representative (Precious Metals Analyst) to join our team at our brand-new Calgary location.

As the primary face of our store, you will guide clients through the process of evaluating, buying, and selling gold, silver, luxury items, and precious metals. No prior precious metals experience is required—we provide full, hands-on training to equip you with expert product knowledge, appraisal tools, and testing procedures.

If you thrive in a dynamic, face-to-face retail setting and take pride in delivering honest, transparent customer service, this is an excellent opportunity to build a long-term career in a high-value industry.

Key Responsibilities

• Customer Engagement: Deliver high-touch, empathetic customer service both in person and over the phone, ensuring every client feels comfortable and valued.

• Valuation & Analysis: Learn to test, weigh, and assess jewelry, coins, and precious metals using specialized tools and established testing methods.

• Transparent Education: Walk clients step-by-step through their appraisals, providing clear market information with total honesty.

• Store Operations: Maintain a secure, clean, and organized office environment, manage customer intake records, and assist with daily administrative workflows.

• Team Collaboration: Contribute to location goals and maintain store security and confidentiality protocols.

Qualifications & Requirements

• Experience: Verifiable customer service, retail, sales, or client relations experience.

• Communication Skills: Exceptional verbal and written communication skills with a reassuring, professional customer approach.

• Technical Aptitude: Strong attention to detail, basic numerical literacy (comfortable with conversion and spot-rate calculations), and basic computer literacy.

• Mindset: Eager to learn, highly trustworthy, adaptable, and self-motivated.

What We Offer

• Competitive Pay: $20.00 – $26.00 / hour base salary + commission bonuses.

• Incentives: Performance-based bonuses tied to customer service excellence.

• Comprehensive Benefits: Extended health, dental, and medical coverage.

• Full Training: Paid, comprehensive instruction in precious metals, appraisal techniques, and testing tools.

• Career Growth: Clear pathways for internal advancement within a growing local business.