Service Advisor

Williams Machinery - 11 emplois

Surrey, BC

Publié il y a 7 jours

Détails de l'emploi :

200 $ - 1 500 $ / semaine

Temps plein

Expérimenté

Take the Next Step in Your Service Career
Connect customers, technicians, and parts teams. You will manage service scheduling and translate technical needs into clear, helpful customer updates.
Why This is a Strong Move for You:

The Source of Knowledge: Be the primary go-to person that both customers and technicians rely on for clear information.
Structured 9-5 Career: Work a stable, routine-driven schedule with a tight-knit service team in a supportive workspace.
Path to Service Supervisor: Develop your career with targeted training in operations, customer service, and supervisory skills.

How You'll Make an Impact Here:

Communicate Clearly: Act as the translator between the customer's problem, the technician's diagnostics, and the final work order.
Organize the Shop: Schedule field calls, manage work orders, coordinate parts delivery, and keep the shop floor moving efficiently.
Leverage Technical Curiosity: Use your mechanical inclination to understand equipment recommendations and explain them confidently.

What We Offer:

Compensation: Competitive salary commensurate with experience plus performance recognition.
Wellness: 100% premium-paid medical/dental (from Day 90), $200 Health Spending Account, $200 Lifestyle Spending Account.
Savings: 3% RRSP matching.
Culture: A family atmosphere with regular team events, BBQs, and a comfortable workspace with coffee and snacks.
Referrals: $1,500 employee referral bonus.

Who We Are
As a Platinum Certified Canada's Best Managed Company and a 9-time Top Employer, Wesgroup Equipment supports customers across Western Canada through our family of brands - Williams Machinery, Westerra Equipment, and WE Rent. For over 100 years, we have delivered premium equipment and service solutions that keep our customers up and running.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [email protected].

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

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Foire aux questions

What is the work schedule for the Service Advisor role?

This is a structured 9-5 career with a stable, routine-driven schedule in a supportive workspace.

Where is this Service Advisor position located?

This role is based in Surrey, BC.

What is the focus of the Service Advisor position at Williams Machinery?

You will manage service scheduling, translate technical needs into clear customer updates, and act as the translator between customers, technicians, and work orders.

What opportunities for advancement exist in this role?

There is a path to become a Service Supervisor through targeted training in operations, customer service, and supervisory skills.

What benefits are offered with this role?

Benefits include 100% premium-paid medical/dental (from Day 90), a $200 Health Spending Account, a $200 Lifestyle Spending Account, and 3% RRSP matching.

What kind of compensation can I expect for this position?

The posting lists a compensation range described as competitive salary commensurate with experience plus performance recognition.

What responsibilities does a Service Advisor have at Wesgroup Equipment?

Responsibilities include scheduling field calls, managing work orders, coordinating parts delivery, keeping the shop floor moving, and communicating clearly between customers and technicians.