Senior Operations Manager

Description of the company:

A small, established design studio in Toronto that's known for detailed, high-craft work. This firm is growing quickly and operates with a high quality standard across their portfolio.

Why is this role open:

The studio is scaling and wants a senior operations leader to steady the day-to-day as it grows.

Responsibilities:

• Run the studio's daily operations and keep projects, priorities, and people pointed in the same direction.
• Act as the main point of contact for clients, handling them with professionalism and warmth.
• Own the transition to a new software platform, from choosing the tools to rolling them out across the team.
• Manage and coach the internal team, set clear expectations, and hold people accountable.
• Work with leadership on budgets, forecasts, and reporting.
• Review internal processes to spot the bottlenecks, and make improvements.
• Stay ahead of problems and keep timelines, deliverables, and cross-team communication on track.

Must-haves:

• 5+ years in senior operations, studio, or production management.
• Comfortable choosing, implementing, and managing software platforms, project management tools, and data systems.
• Strong people leadership, with the ability to direct a team and keep it accountable.
• Clear, confident communicator with both staff and clients.
• Hands-on experience building and managing budgets.

Nice-to-haves:

• Background in a creative, design, or digital studio.
• Experience leading a platform or software migration.

Work style: Fully on-site in Toronto. Monday to Friday, 9:00 am to 5:00 pm, with the occasional evening or weekend for industry events. Parking available on site.

Compensation: $85-95K

Know someone great? We offer a $500 referral bonus for successful hires. If you refer someone who's hired through Axis Recruitment, we'll send you a thank-you bonus after their first 3 months.

Compensation Disclosure Compensation for all roles Axis recruits for is multi-faceted and based on a range of factors including experience, skills, location, and internal equity. In addition to base salary, the total compensation package may include performance-based bonuses, incentives, and a comprehensive benefits offering, in accordance with applicable Employment Standards Act (ESA) requirements. Final compensation will be discussed during the interview process. We do not request or consider compensation history. Accommodations are available upon request throughout the recruitment process.

DEI Disclosure At Axis, we consider all applications without regard to race, sex, age, colour, religion, nationality, disability, sexual orientation, gender identity, or any characteristic protected by law. We encourage you to apply even if you don't meet every single requirement. We don't post all of the open positions so you might be a fit for a different role!