Marine Claims Adjuster

APRIL Marine

APRIL Marine is a leading provider of recreational boat insurance in Canada, with a strong presence in Quebec and Ontario.

Service excellence is at the heart of everything we do. We support our clients every step of the way with professionalism, efficiency, and care, providing a simple and reassuring experience, especially during key moments such as a claim.

At APRIL Marine, our people make the difference. Their expertise, commitment, and customer-focused approach directly contribute to the quality of our service and the trust we build with our clients.

Position Summary

Reporting to the Claims Team Manager, you will be responsible for the full management of recreational marine insurance claims for our Ontario clients, from file opening through to settlement. You will support our clients with professionalism and empathy while ensuring a simple, efficient, and high-quality claims experience.

You will handle a variety of claim files, allowing you to develop a broad range of expertise. You will work closely with the team to ensure claims are handled consistently, accurately, and efficiently.

In this role, you will also contribute to the continuous improvement of our practices by sharing your ideas and experience.

Key Responsibilities

• Manage boat insurance claims from initial intake through final settlement
• Review claim files, confirm coverage, and apply policy terms and conditions
• Coordinate with the appropriate parties involved in the claim process
• Analyze reports and supporting documentation
• Process claim settlements, including payments or denials when required
• Collaborate with insurers within your assigned authority limits
• Initiate recovery and subrogation procedures
• Contribute to the continuous improvement of the department through ideas and recommendations

Qualifications:

• Excellent communication verbally and written in English
• Bilingualism (French) is considered an asset but not mandatory
• Strong listening skills and a highly developed customer service orientation
• Excellent organizational skills, with the ability to prioritize multiple files and manage workload independently in a fast-paced environment

What Sets You Apart

• You are dynamic, pragmatic, and motivated to make a meaningful impact
• You have excellent interpersonal skills and enjoy working as part of a team
• You take initiative and work autonomously
• You are committed to delivering an exceptional client experience
• You enjoy handling a variety of files and the challenges they bring

Conditions and benefits:

• Remote work policy
• Vacation starting in your first year
• 5 personal days per year, plus an additional day off for your birthday
• Comprehensive group insurance plan
• Competitive RRSP program
• Profit-sharing program
• Training and professional development fully covered by the employer
• Access to telemedicine services for you and your family
• Work equipment provided for both office and remote work
• Free parking and convenient access to public transit and nearby amenities

Interested?Send us your resume.

To learn more about our team and work environment, visit our website and follow us on social media.