Ticket Operations Representative (Seasonal)

Are you interested in joining the Toronto Blue JaysTicketing Team? This is your chance!

The Toronto Blue Jays are looking for Ticket Operations Representatives to join our team for the 2026 baseball season.

The Toronto Blue Jays Ticket Operationsteamis currentlyseekingenergetic and enthusiastic individualstoassistticket holders outside Rogers Centre gates using Blue Jays mobile ticket app solutionsas well as providecustomer serviceforBlue Jaysticket purchasersat the box office.EachTicket Operations Repuses a friendly and engaging approach to address questions and resolve issues with a focus on finding the right solution for each fan.
Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule, spanning from approximately Juneto November 2026. This is a part-time contract position.

These roles may be for you if:

• You love the Toronto Blue Jays!
• You are committed to providing excellent customer service
• You are a master multi-tasker who thrives in fast-paced working environments
• You have exceptional problem-solving skills
• You have an interest in baseball and stadium operations

Responsibilities:

• Proactively interact with fans to provide mobile ticketdelivery support outsideRogers Centre gates
• Provide dedicated ticket support services for Blue Jaysticket purchasersusing Ticketmaster'sArchticsSystem,TMWinand TM1 Entry
• Handle customer service inquires related to turnstile issues, transferred tickets,relocatesand upgrades
• Ensure the application of WE CARE service principles in all interactions with fans
• Have experienced knowledge of Blue Jays gate entry processes, mobile ticketappsand Rogers Centre seating plan
• Have a knowledgeable understanding of all Blue Jays staff policies, including health and safety protocols
• Commitment to contributing positively to a culture of equality within an inclusive and safe workplace
• Perform otherdutiesas needed to support a positive gameday experience

Qualifications:

Must be able toworkall 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events asrequired.

• Ticketingexperience;knowledge of Ticketmaster systems preferred (PCI,Archtics, TM1)
• Ability to work in a busy, fast-paced environmentwhile standing/walking outdoors for3-5 hourshifts
• Excellent people skills with the ability to interact effectively withfansandcollaborate withstaff members at all levels within the organization
• A committed,patientandprofessional approach tocustomer service excellenceincluding AODA Customer Services
• Standard developed through a minimum of two years previous work experience
• Reliable,responsibleand punctual
• Proven ability to work well both independently and as a team player

Salary:The anticipated base compensation for this role is $18.55 per hour.

Position Status:Vacancy

Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best.Questionsregardingaccessibility throughout the recruitment process can be directed [email protected].