Customer Service & Technical Support Representative

Bid13 is an online storage auction platform connecting buyers with storage facilities across Canada. We operate in a fast-paced, sales-driven environment where customer experience, responsiveness, and system reliability are critical.

As we continue to grow, we're looking for a Customer Service & Technical Support Representative to support both our customers and internal Sales team, ensuring smooth day-to-day operations across our platform.

This role is ideal for someone who enjoys solving problems, working with technology, and supporting both customers and internal teams in a dynamic environment.

As a Customer Service & Technical Support Representative, you'll act as a key partner to our Sales team while serving as a frontline resource for customer and technical inquiries.

You'll handle customer communication, support platform-related issues, and ensure our systems and data are accurate and running smoothly. This role blends customer service, sales support, and hands-on technical troubleshooting.

Success in this role requires strong communication skills, attention to detail, and the ability to quickly understand and navigate systems.

• Respond to customer inquiries via phone, email, and ticketing systems in a professional and timely manner
• Troubleshoot platform-related issues (login problems, account access, bidding issues, payment errors, etc.)
• Guide customers through system functionality and resolve usability questions
• Escalate technical issues to the appropriate internal teams while clearly documenting findings
• Support the Sales team with administrative tasks including data entry, account updates, follow-ups, and documentation
• Maintain accurate records in CRM and internal systems

• Hands-on training and mentorship provided
• Exposure to sales operations and technical support in a growing tech-enabled SaaS business
• Supportive, team-oriented work environment
• Opportunity to learn and grow within a scaling company
• Pay is $20/Hour that will increase to $22 after probation

Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.