Service Manager | $130K & Bonus

FuzeHR is now hiring a driven, strategic, peoplefocused Service Manager to lead the charge at our client's busy Nanaimo branch on beautiful Vancouver Island! This is an exciting & lucrative opportunity for an experienced Service Manager to take their career to the next level with an industry-leading organization that invests heavily in their team members.If you're ready to shape culture, lead a highperforming team, and elevate customer experience, this is the opportunity you've been waiting for. What are the Perks?

• Highly competitive base salary, targeted at $110,000–$130,000+ annually (commensurate with experience)
• Robust, 100% employer-paid benefits packaging including medical, dental, vision coverage, basic life insurance, disability, and wellness programs
• RRSP program with employer match (4%)
• Bonus eligible
• Generous PTO
• Ongoing opportunities for professional & leadership development, career growth, and more!
• Relocation assistance available for qualified candidates living across Canada
• Exposure to advanced technology & top-tier commercial brands

What are the Responsibilities?

• As the Service Manager, you'll spearhead the daily operations of the service department—driving performance, elevating customer satisfaction, and developing a talented team of technicians and service staff.
• This is a career-defining leadership role where you'll influence everything from strategic planning to customer experience.
• Lead, mentor, and coach a high-performing service team
• Set clear expectations and maintain strong communication through daily huddles
• Address trends affecting morale, productivity, turnover, and staff satisfaction
• Oversee hiring, onboarding, scheduling, training, performance management, and recognition
• Build a culture of passion for brands and elite customer service
• Maintain technician files for apprenticeships and payroll requirements
• Partner with leadership on annual business planning and budgeting
• Monitor financial performance with precision (productivity, efficiency, margins, expense control)
• Review budgets daily and analyze variances
• Identify trends and implement strategies to boost profitability
• Maintain 5S standards to ensure a safe, efficient workspace
• Manage warranty chargebacks to ensure full recovery and operational accuracy
• Stay current on market trends and industry technology
• Build and maintain strong customer relationships at all levels
• Visit customers regularly to understand needs and strengthen loyalty
• Support tender bids and assist with vendor coordination when required
• Develop and execute strategies to attract and retain service customers

What are the Requirements?

• Required Qualifications
  • 8+ years as a Service Technician or similar role in trucking/dealership environments
  • 3+ years successfully leading and developing diverse teams
  • Strong communication, analytical thinking, and operational decision-making skills
  • Proficient with Microsoft Office Suite
  • Proven customer service excellence, commitment to providing exemplary service within a fast-paced, high-volume environment
• Bonus Points For:
  • Journeyperson Commercial Transport or Heavy-Duty Technician certification
  • Experience in a unionized environment
  • Training in Business Management or a related field

If you're a service leader who thrives on empowering teams, improving operations, and delivering unmatched customer experiences, this is the perfect opportunity for you! Do you love data, love people, and have a natural drive to build a service department that runs like a well-oiled machine? We want to meet you, apply today for immediate consideration!And if you're currently outside BC and ready for a lifestyle upgrade? Don't be scared to reach out, we are absolutely open to exploring out of market candidates and happy to support relocation!