Service Center Manager

Join a Company That Sees the Big Picture And Lead a Team That Delivers It

All-Brite is a leading, locally owned, and family-operated full-service glass company with over 30 years of experience serving retail, residential, commercial, and fleet clients. Built on a foundation of quality, safety, and trust, we deliver a wide range of professional glass services across the region.

Were looking for a skilled, people-first Service Center Manager who is ready to lead from the front.

This is a working leadership roleyoull oversee daily operations, team performance, and customer experience while being actively involved in the day-to-day flow of the business. Youre not on the sidelinesyoure part of the operation, supporting the team, coordinating activity, and ensuring everything runs smoothly in real time.

If you thrive in a fast-paced environment, enjoy building strong teams, and take pride in delivering exceptional service, this is an opportunity to grow with a company that values excellence.

Key Responsibilities What Youll Be Leading & Doing

Leadership & Operations

Oversee daily operations, scheduling, workflow, and team coordination
Ensure efficient service delivery and adherence to company standards
Train, mentor, and support team members across roles
Maintain organization, cleanliness, and operational flow
Monitor KPIs, scheduling efficiency, and overall team performance

Daily Operational Involvement (Working Manager Role)

Actively support day-to-day operations alongside the team
Assist with customer service, scheduling, and coordination on a daily basis
Help manage workflow in real time to keep jobs on track and on schedule
Provide ongoing support to team members to ensure consistency and efficiency
Identify and solve problems quickly as they arise throughout the day

Client Experience & Communication

Deliver a professional, solutions-focused customer experience
Support customer interactions, escalations, and service follow-ups
Ensure clear communication of timelines, expectations, and outcomes
Build strong relationships with retail and commercial clients

What Were Looking For

Service & Operations Experience

Background in automotive, service-based or trade-related industries (asset, not required)
Strong understanding of workflow, scheduling, and customer service operations
Experience working within fast-paced, team-driven environments

Leadership & Management Skills

Proven ability to lead, coach, and support a team
Strong organizational and time-management skills
Comfortable managing multiple priorities and staying hands-on

Personal Qualities

Professional, reliable, and team-oriented
Strong communicator with a problem-solving mindset
Leads from the front and stays engaged in daily operations
Embodies the Ideal Team Player mindset humble, hungry, and people smart

Business Development & Growth Mindset

Identify and support new business opportunities
Build relationships with local businesses and partners
Follow up on leads and contribute to revenue growth
Represent the company in the community and through networking
Support long-term growth of the service division

What You Get Why Managers Choose All-Brite

Competitive Salary: $55,000 $75,000+ (based on experience)
Monthly Performance Bonuses & Incentives
Group Health & Dental Benefits
Health & Fitness Bonus
Birthday Off + Wellness/PTO Days
Professional Work Environment & Supportive Team
Career Advancement Opportunities
A Culture of Appreciation We Recognize, Re-Appreciate, and Reward
*This job posting was created with the assistance of AI