Assistant Community Manager

Job Title: Assistant Community Manager
Primary Location: Nanaimo, BC
Job Status: Full Time, Permanent

Pacific Cove Properties is a BC-owned and operated property management company providing rental accommodation to almost 3000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.

We're looking for an Assistant Resident Manager to support day-to-day operations at a new purpose-built rental building in Nanaimo. This is a hands-on role that blends leasing, resident relations, and operational support. You'll work closely with the Resident Manager to maintain occupancy, keep the building running smoothly, and deliver a consistent resident experience from first showing through to move-out.

Key Responsibilities:

• Support leasing efforts to maintain strong occupancy across the building

• Conduct suite showings and respond to inquiries in a timely, professional manner

• Assist with marketing and advertising of available units

• Deliver a high-quality resident experience throughout the full tenancy lifecycle

• Support rent collection processes and follow up on outstanding balances

• Assist with move-ins, move-outs, and unit turnover coordination

• Address resident inquiries, concerns, and day-to-day issues as they arise

• Assist with minor maintenance and coordinate repairs with vendors as needed

• Ensure all documentation and systems are accurate, up to date, and compliant with company standards and the Residential Tenancy Act

• Support regular building inspections and reporting requirements

• Provide ongoing updates and reporting to the Resident Manager and head office

Education & Experience:

• Experience in residential leasing, property management, or a similar customer-facing role

• Working knowledge of the Residential Tenancy Act

• Experience with tenant relations, rent collection, and general building operations

• Comfortable handling minor maintenance tasks

• Strong organizational and time management skills, with the ability to manage competing priorities

• Clear and professional communication skills, both written and verbal

• Proficiency with MS Office (Word, Excel, Outlook); experience with property management or CRM systems is an asset

• Ability to exercise sound judgment, discretion, and professionalism when handling resident matters