Confidential Employer - Inside Sales Calgary

The Inside Sales position is responsible for providing comprehensive sales and customer support. This position plays a critical role in supporting team members across various departments while enhancing the service experience for our Builder Partners. As a key point of contact, Inside Sales ensures smooth and efficient communication with the Design team to help expedite quote and order processes.
Hours of Work: Monday-Friday
Wage: $25-$26, negotiable depending on experience
Job Responsibilities and Requirements:
Sales Process Management:

• Maintain proficiency in MiTek Sapphire and Management software.
  
• Oversee and execute the sales process for engineered wood products (EWP) and roof trusses.
  
• Enter and manage all job and quote data using the company's Management Software (e.g., MiTek).
  
• Price projects accurately, based on current contracts, lumber files ensuring alignment with profitability goals.
  
• Ensure timely communication with customers regarding design lead times and permitting.
  

Customer and Team Support:

• Build strong relationships with Builder Partners, and Contractors through professional communication.
  
• Maintain up-to-date knowledge on product inventory, production turnaround times,
  
• and pricing for engineered wood products and garages.
  
• Provide accurate pricing, documentation, and support to Sales, Design, and Production teams.
  
• Respond to customer inquiries, resolve issues, and provide technical knowledge related to EWP, roof and floor trusses.
  
• Support communication between internal teams (Sales, Design, Production) to ensure efficiency in operations and processes.
  

Administrative and Design Coordination:

• Enter and maintain customer data in the project management system, ensuring accuracy and proper follow-up on outstanding items.
  
• Review, send layouts and permitting documents to customers.
  
• Collaborate with the Design team to ensure quotes and orders are processed efficiently.
  
• Request engineering services (e.g., Tall Wall engineering) and load material orders into Management Software.
  

Strategic Development and Growth:

• Support sales and growth initiatives by identifying opportunities for process improvement and innovation.
  
• Assist in developing new strategies for market share growth, particularly in Southern Alberta.
  
• Participate in sales strategy sessions and contribute to ongoing development plans for the sales team.
  

Team Collaboration:

• Provide leadership and mentorship to the Sales team, fostering a positive, collaborative environment.
  
• Assist with onboarding new team members and supporting continuous professional development.
  
• Work with the VP of Sales and Operations, Production Manager, and other stakeholders to streamline processes and improve customer service.
  
• Other duties as assigned.
  

Qualifications:

• Post-secondary education in a relevant field (e.g. business) or equivalent experience.
  
• Minimum 3-5 years of experience in sales or customer support within the construction or building materials industry.
  
• Knowledge of new home construction and engineered wood product systems is an asset.
  
• Proficient in Excel, Word, and project management software (e.g., MiTek Sapphire, Sales Management).
  
• Adaptable and capable of handling fast-paced, changing environments.
  
• Strong communication skills, both written and verbal.
  
• Ability to work across multiple departments and collaborate effectively.
  
• Strong organizational skills, attention to detail, and ability to manage multiple ongoing projects.
  
• Able to provide high quality customer service both internally and externally.
  
• Team Approach to customer service experience.
  
• Self-motivated.