Title: Technical Product Manager

Reports To: VP of Product Management

Location: Saint John NB, or Remote (Canada)

Who We Are

Our mission is to make employees experts faster. We are passionate about making information not only easy to create and share, but also quick and simple to find, follow, and maintain. Even the most complicated processes are no match for our software that makes information simple for anyone to navigate and understand. In the last 4 years, ProcedureFlow has grown its users by 600% worldwide. We are proud of what our team has accomplished, and we are looking for new team members to help us accelerate this incredible growth.

Join a fast-paced, innovative environment at the forefront of intelligent automation and knowledge management. As Technical Product Manager Integrations & Agentic Systems, you will drive the development of integrations with cutting-edge Agentic systems, manage our evolving API ecosystem, and lead the technical enablement of our strategic integration partners. This is a highly cross-functional role that blends strategic vision with deep technical execution.

The Impact You Will Have

• Define and Own the Integration Strategy: Collaborate with product leadership to define and evolve the roadmap for integrations with Agentic systems, CCaaS platforms, and third-party tools.

• Lead API Platform Development: Drive the evolution of our public APIsbalancing performance, security, and developer experience.

• Build and Scale Integration Partnerships: Act as the primary product interface for integration partners. Enable partner developers, guide joint solution designs, and ensure mutual success.

• Be the Voice of the Developer: Develop a deep understanding of developer needs and use cases to inform prioritization, documentation, and onboarding experiences.

• Enable Seamless GTM for Integrations: Work closely with Product Marketing and Customer Success to communicate integration value, create enablement materials, and support field teams.

• Support Product Releases: Plan and coordinate releases of integration and API capabilities with internal stakeholders and external partners.

• Champion Discovery and Innovation: Leverage market analysis, customer discovery, and technology research to identify integration opportunities that unlock exponential value.

What Are We Looking For?

• 3+ years of Product Management experience, ideally with a focus on technical products, APIs, or integrations.

• Deep understanding of software integration patterns and technologies (REST APIs, webhooks, OAuth, SDKs).

• Proven experience building and scaling API-first products and managing developer ecosystems.

• Experience working with Agentic systems, AI automation frameworks, or intelligent orchestration platforms is a strong plus.

• A track record of working with technical partners and third-party developers, including co-development or certification programs.

• SaaS domain expertise, with an understanding of how integrations influence adoption, retention, and expansion.

• Strong collaboration skillscomfortable aligning across Engineering, GTM, Customer Success, and Partnerships.

• A data-informed decision-maker who combines qualitative insights and metrics to shape product strategy.

• An entrepreneurial mindsetyou thrive in ambiguity, take ownership, and move with urgency.

• Empathy for users and partners, with a genuine passion for solving their most pressing problems.

Bonus Points

• Prior experience in contact center technologies or workflow automation tools.

• Hands-on experience as a developer or solutions engineer.

• Exposure to AI agent platforms, conversational interfaces, or LLM-based integration solutions.
  

What We Offer

• Competitive Salary
• Benefits From Day One - and we cover the health & dental premiums
• Paternal Leave Top-Up
• Retirement Savings - employer matching up to 4%
• Employee Stock Options
• Home Office Equipment laptop, monitor, mouse and keyboard are all included.
• Positive Team Culture - we work hard but we also have a lot of fun together!

Remote Workspace Requirements

ProcedureFlow is a remote-first company, and this is a work from home opportunity. Our head office in Saint John, New Brunswick but we know you can do your work from anywhere in Canada.

You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is vital for doing your best work! You also have a reliable internet connection capable of participating in video calls.

Apply Now!

The ProcedureFlow team is highly skilled, motivated, hardworking, and fun! This position would be ideal for you if you are looking to be part of a fast-growing SaaS business. Have we piqued your interested? Awesome! Submit an application today and lets connect.

While our many of our opportunities are remote positions, only those who are a Canadian citizen or a permanent resident of Canada with a valid Canadian work permit will be considered. All applications are appreciated, however, only those being considered for interviews will be acknowledged.

ProcedureFlow is an equitable and diverse employer; connect with us today!