Title: Senior Product Designer

Reports To: VP of Product Management

Location: Saint John NB, or Remote (Canada)

Who We Are

Our mission is to make employees experts faster. We are passionate about making information not only easy to create and share, but also quick and simple to find, follow, and maintain. Even the most complicated processes are no match for our software that makes information simple for anyone to navigate and understand. In the last 4 years, ProcedureFlow has grown its users by 600% worldwide. We are proud of what our team has accomplished, and we are looking for new team members to help us accelerate this incredible growth.

Were looking for a Senior Product Designer to lead the design of intuitive, elegant, and impactful experiences across our product. In this role, you will drive the end-to-end design processfrom concept through validation to executionwhile collaborating with product, engineering, and go-to-market teams. Youll play a critical role in shaping how our users interact with and extract value from our platform.

You will join a fast-paced, collaborative environment where your ideas directly impact thousands of users. Youll be a champion for design excellence and user empathy, and youll use research and feedback to create best-in-class workflows and interfaces.

The Impact You Will Have

• Own UI/UX Design Across the Product: Lead the design of intuitive, scalable, and delightful user experiences that solve real customer problems and align with business goals.

• Champion User-Centered Design: Drive user research and validation efforts with internal teams and real users to inform design direction and iterate quickly.

• Collaborate Cross-Functionally: Partner with product managers, engineers, and other stakeholders to define user problems, explore solutions, and deliver production-ready designs.

• Elevate Design Quality: Shape and evolve our design system and interaction patterns, ensuring consistency and accessibility across the product.

• Influence Product Strategy: Use your insights from design and research to help shape product roadmaps and prioritize features with the most user impact.

• Mentor and Inspire: Support a culture of design excellence by mentoring teammates, sharing best practices, and fostering collaborative design thinking.

What Are We Looking For?

• 5+ years of experience in product design, ideally in SaaS or B2B environments.

• A strong portfolio showcasing end-to-end product design workincluding UI, UX, workflows, and research outcomes.

• Deep experience in user validation, including usability testing, interviews, and rapid prototyping.

• Proven ability to translate complex workflows into simple, elegant user experiences.

• Proficiency with modern design tools (e.g., Figma) and an understanding of front-end implementation constraints.

• Strong communication and storytelling skillsyou can explain your decisions clearly and advocate for the user, and influence without authority.

• A collaborative mindset, with experience working closely with product managers, engineers, and customer-facing teams.

• Attention to detail and an obsession with craftnothing gets pushed live until it feels right.

Bonus Points

• Experience designing for knowledge management, process automation, or workflow platforms.

• Familiarity with accessibility and inclusive design principles.

• Exposure to customer support or contact center tools.
• Utilization of modern AI tools to assist in prototyping designs

What We Offer

• Competitive Salary
• Benefits From Day One - and we cover the health & dental premiums
• Paternal Leave Top-Up
• Retirement Savings - employer matching up to 4%
• Employee Stock Options
• Home Office Equipment laptop, monitor, mouse and keyboard are all included.
• Positive Team Culture - we work hard but we also have a lot of fun together!

Remote Workspace Requirements

ProcedureFlow is a remote-first company, and this is a work from home opportunity. Our head office in Saint John, New Brunswick but we know you can do your work from anywhere in Canada.

You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is vital for doing your best work! You also have a reliable internet connection capable of participating in video calls.

Apply Now!

The ProcedureFlow team is highly skilled, motivated, hardworking, and fun! This position would be ideal for you if you are looking to be part of a fast-growing SaaS business. Have we piqued your interested? Awesome! Submit an application today and lets connect.

While our many of our opportunities are remote positions, only those who are a Canadian citizen or a permanent resident of Canada with a valid Canadian work permit will be considered. All applications are appreciated, however, only those being considered for interviews will be acknowledged.

ProcedureFlow is an equitable and diverse employer; connect with us today!