Service Engineer (NOC 21301)

Employer: ANDRITZ Schuler Inc.

Address: 250 Royal Oak Road, Cambridge, ON N3E 0A9

Salary: $146,000 annually

Hours: 40 hours per week

Terms of Employment: Permanent, Full Time

Language of Work: English

Number of Positions: 1

Benefits: Dental Insurance, Disability Insurance, Pension

Vacation: 15 days

• Evaluation of the mechanical content of customer requests for quotations of repair and modernization projects.

• Development of technical specifications, solutions and requirements for projects to be quoted in consideration of customer and local/national standards.

• Technical project clarification with the customer.

• Develop detailed technical descriptions for quotations.

• Technical support of the sales group, including meetings with customers.

• Development and design of technical solutions.

• Drafting of project, assembly, and part drawings.

• Development of material bills.

• Cost and time conscious project work.

• Evaluation of spare parts

• Close cooperation with affiliated Schuler engineering groups worldwide. Support the Field Service Group in preparation of installations and repairs.

• Provide troubleshooting assistance to Schuler field service technicians and engineers.

• Troubleshoot customer's problems by phone/email and onsite, if required.

• Onsite engineering support during installations, if required.

• Participate in on-call service program.

• Traveling and going on service calls will be required occasionally.

• Visit customers on sales or project meetings.

• Perform as Engineering Project Manager on specific jobs based on assignment by the Service Engineering Manager.

• Support Customer Service Representatives in spare parts order processing by providing technical information.

• Prepare and facilitate technical training programs for internal and external customers.

• Interface with the customer as needed to resolve issues and technical concerns.

• Supports new machine sales with technical information when requested.

• Development and evaluation of preventative maintenance inspection programs.

• Support the quality department with incoming material inspections of complex components.

Requirements

• Bachelor's degree preferred and/or equivalent number of years of experience

• A minimum of two years industrial experience in mechanical engineering with a specialization on heavy equipment, preferably mechanical power presses.

• Proficient user of mechanical drafting software, such as CATIA, ACAD-Mechanical, Inventor, or similar. (Schuler uses CATIA as the primary CAD suite).

• Able to design components and mechanical systems based on their required functionality.

• Understands mechanical and chemical properties of materials.

• Able to create metric manufacturing drawings including ISO standards.

• Highly efficient in reading and interpreting of mechanical part and assembly drawings.

• Understanding of hydraulic systems and fluid schematics.

• Familiar with common standards such as ISO, ANSI, ASME, etc.

• Proficient user of the Microsoft Office 2010 Suite

• Familiar with ERP systems, preferably SAP.

• Ability to travel, nationally and abroad.

• Proficient user of Microsoft Office (Excel, Outlook and PowerPoint) & SAP preferred

• Possess strong analytical aptitude

• Proficient computer skills with the ability to learn new software

• Customer focused & Quality Oriented

• Strong time management and organizational skills

• Ability to multi-task and to work in dynamic business environment; Adaptable to change

• Self-motivated and results oriented; Ability to use judgement and make decisions independently

• Teamwork oriented to resolve problems and achieve goals

• Excellent listening, verbal and written communication skills

If you have the above requirements and experience, please send us your resume and we will contact you. You may contact us via email at [email protected]