Who We Are

Through its global network, Thermon provides safe, reliable and innovative mission critical industrial process heating solutions. Thermon serves the energy, power generation, chemical, food and beverage, commercial, rail and transit and other industries to provide innovative solutions for industrial heating applications by deeply understanding our customers' needs. We specialize in providing complete flow assurance, process heating, temperature maintenance, freeze protection and environmental monitoring solutions.

We transfer the WARMTH needed to make life Work. At Thermon, we don't just create jobs; we develop careers. Thermon has become a global leader in industrial heating due, in no small part, to our employees' hard work and dedication. To help foster those employees, we've created a company culture that encourages our values of Care, Commit and Collaborate.

The Role

The Order Management Coordinator will be responsible for selling Thermon products through effective sales strategies and policies to maximize sales and profitability. The Order Management Coordinator will provide a high level of sales discipline and excellent customer service through day-to-day contact with customers.

What You Will Do

• Establish close working relationship with customers to determine their needs and identify other potential applications of Thermon Canada.
• Develop customer accounts: quote prices; secure orders; arrange delivery dates.
• Ensure all customer requirements and expectations are well understood before the order is executed.
• Build a loyal customer base through dedicated customer service.
• Be able to understand the customer's application and provide a solution/quotation to the customer's requirement
• Perform heat and heat loss calculations
• Attend product training courses
• Update and/or make aware to appropriate departments of customer information as it becomes available.
• Expedite customer placed orders.
• Prepare quotations and provide product literature as needed.
• Maintain documentation of customer communications.

Knowledge & Qualifications

• Post-secondary technical diploma or degree is an advantage; plus, minimum of three years related experience in the industry or the equivalent combination of education and experience.
• Knowledge of process heating products and heat transfer engineering would be an asset
• Working knowledge of Microsoft Windows environment.

Requirements and Skills

• Able to perform in a high-volume, results-focused work environment.
• Able to prioritize workload and handle multiple tasks simultaneously.
• Able to quickly learn technical concepts and product applications.
• Able to use Microsoft Windows 7, Outlook, Word and Excel
• Able to work effectively with minimal direct supervision (i.e. self-motivated).
• Knowledge of ISO quality systems.
• Superior analytical problem-solving skills.
• Superior attention to detail and quality.
• Superior interpersonal skills.
• Superior verbal and written English communication skills.
• Strong project management skills