Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, fitness/wellness centres, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

We are looking to fill to the role of Director of Food & Beverage. If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earnings potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Properties Ltd. owned restaurants and hotels, fun social events, and great colleagues!

Position Summary:

The Director of Food and Beverage will be responsible for the food and beverage operations, which includes all Banquet, Restaurant, room service, and pool service operations. You will be responsible for overseeing guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals and demonstrate knowledge of food and beverage laws and regulations. Develops and implements business plan for food and beverage.

Responsibilities and essential job function include but are not limited to the following:

• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for food and beverage operations.
• Oversee all food and beverage operations to ensure that all operations meet or exceed organizational goals, and competitive benchmark standards;
• Ensure that all food and beverage outlets meets or exceeds budgeted revenue and profitability;
• Create and ensure outstanding and passionate standards of food and beverage product and service in all food and beverage operations;
• To work closely with the Executive Chef in the design of menus, buffets and other F&B service offers;
• Responsible for managing food costs, upholding menu standards, and controlling inventory;
• Contribute to the profitability and guest satisfaction perception of all hotel properties;
• Involved with all of the day-to-day functions, including staff management, guest interactions, office administration duties, vendor communications, and labor costs;
• To conduct monthly communication meetings to ensure an effective flow of information occurs within the department;
• Ensure compliance with the operational standards regards to safety and sanitation codes and laws, food storage, loss prevention, and licensing;
• Understands the brand's service culture and complies with brand standards;
• Ensure the efficiency and maintenance of the purchase order process, meeting the budget and goals across all hotel properties;
• Creates and sustains an engaging environment with staff, and address any issues by utilizing interpersonal and communication skills to lead, influence, and create an environment motivating teamwork and continuous passion for providing service;
• Supervises and manages employees. Oversees all of the day-to-day operations and understands employee positions well enough to perform duties in employees' absence;
• Provides proactive coaching, and direction to employees including setting performance standards and conducting performance reviews;
• Work with team members, assist in the management of existing projects at various stages of development;
• Works with other departments to ensure alignment of company goals, as set by senior management.
• To regularly report to the General Manager on the state of the department.

Competencies:

• Degree in hospitality or related field is preferred;
• Minimum of 2 years experience in senior leadership within a hotel/resort setting is considered an asset
• Experience with events and banquet functions is considered an asset
• WSET credentials are considered an asset
• Working knowledge and experience with food and beverage operating systems (e.g. Squirrel) is considered an asset
• Passionate about providing outstanding food and beverage service to guest;
• A proactive planner and negotiator that possess strong problem solving skills;
• Analytical capabilities and business acumen in leading and planning for events and projects;
• A demonstrated thoroughness and attention to detail as well as the ability to consider the bigger picture in alignment with corporate strategic objectives;
• The ability to prioritize tasks and work on multiple assignments in a team environment;
• A motivator and collaborative team player;
• Demonstrates honesty, integrity and leads by example;
• Ability to multitask and think quickly under pressure;
• Available to work evenings, weekends, and holidays.

Perks

• Extended Health and Dental Benefits
• Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport, Four Points by Sheraton Kelowna Airport, Home2Suites)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!

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