Who We Are:

Fuelled Networks is a client-first IT support provider; we have been providing top-notch IT solutions for small to medium-sized businesses throughout Ottawa and Eastern Ontario since 1992. Were a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful delivery of expert IT solutions to our clients.

At Fuelled Networks, we believe happy employees are successful employees. Whether its an afternoon break at the popcorn maker in our open, collaborative common area or a Friday summer afternoon off, we strive to create an environment that keeps our people healthy, happy and engaged.

Position Summary and Responsibilities:

Reporting directly to the Service Manager, the Microsoft 365 Consultant utilizes their expert technical knowledge to work directly with clients to assess their Microsoft 365 environments, implement robust security controls, and drive business outcomes through the adoption of Copilot and modern workplace solutions. The Microsoft 365 Consultant will be responsible for providing in-depth Microsoft 365 subject matter expertise and technical leadership for the current and future delivery, vision and continuous improvement of production services in the M365 environment.

You Should Know:

• This is a full-time, permanent position.
• Hours are Monday to Friday, 8 am - 5 pm (typically) - you need to be available to internal and external clients.
• The candidate MUST be local to Ottawa.
• You must have a valid drivers license and access to a vehicle for work.
• Requires eligibility for security clearance..
• You will be required to participate in the on-call schedule.

What Youll Do as a Microsoft 365 Consultant Security & Copilot Specialist:

• Lead client engagements to assess, design, and implement Microsoft 365 security best practices, including:
  • Microsoft Defender for Office 365
  • Entra ID conditional access and identity governance
  • Microsoft Purview (DLP, Insider Risk, Compliance Manager)
  • Secure Score optimization
• Deploy and train users on Microsoft Copilot for Microsoft 365, including change management, productivity workflows, and responsible AI adoption
• Design and implement Entra ID configurations, MFA policies, RBAC, and secure authentication flows
• Collaborate with clients to establish Zero Trust and compliance-aligned strategies (e.g., NIST CSF, Canadian Baseline Controls)
• Conduct Microsoft 365 tenant health checks, audits, and migrations
• Document architecture decisions, write security-focused SOPs, and provide technical guidance
• Support presales efforts by contributing to solution design, scopes of work, and client demos
• Keep up with Microsoft roadmap changes and contribute internally to knowledge sharing and service development
• Develop plans, training, seminars, Q&A sessions and communications materials to support user adoption of M365 solutions.
• Lead the technical teams in planning the releases of new M365 features
• Communicate internally and externally on client project statuses, planned changes, and outages
• Assist Account Executives and clientele in defining technical requirements and solutions
• Create accurate and effective documentation, assisting with best practices development
• Other relevant job duties, as assigned from time to time

Heres What Were Looking For:

• Exceptionally strong IT background with a focus on network support, implementation, and remote as well as onsite support
• 35+ years of experience with Microsoft 365 consulting, ideally within an MSP or systems integrator environment
• Strong working knowledge of:
  • Microsoft Entra ID / Azure AD
  • Microsoft Defender for Endpoint, Office 365, and Identity
  • Microsoft Purview and Compliance Manager
  • Copilot for Microsoft 365 (early adoption experience a plus)
• Familiarity with Microsoft Graph API, Power Automate, and PowerShell scripting
• Experience with Microsoft Secure Score, compliance score, and identity protection reports
• Understanding of data classification, retention labels, and DLP strategies
• Microsoft certifications preferred:
• MS-500, SC-300, SC-400, or relevant M365/Azure certs
• Copilot-related certifications or proof of experience
• Exceptionally strong problem-solving, planning skills and follow-through skills.

Soft Skills & Attributes:

• Strong communication and client-facing skills
• Ability to simplify complex security concepts for non-technical stakeholders
• Passionate about cybersecurity, productivity, and AI-driven workplace transformation
• Self-starter who can manage multiple projects and client needs simultaneously
• Enjoys working in a fast-paced, team-first culture

Why should you work here?

• Strong company culture of unity, transparency, andtrust; supportive leadership team
• Salary based on past success, certifications and experience
• Awesome office located within walking distance to great coffee shops and restaurants
• Shared group/health benefits plans
• Teambuilding and company events where you can get to know your teammates on a more personal level
• Opportunity to shape modern workplace and AI offerings
• A collaborative, growth-focused culture
• Continuing Education Program

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

At Fuelled Networks Ltd., diversity, equity, and inclusion are part of who we are. Together, we continue to build an inclusive culture that reflects the diversity of our people. It fuels our innovation and connects us closer to our people and our clients. We strive to nurture a culture where inclusiveness is a reflex, not an initiative.