Title:
Front of House Supervisor/Staff

Location: Regina, SK, Head Office

Employment: Full Time

Compensation: $24.00 - $28.00/hr

Hours: 7:30 am - 4:00 pm, Monday - Friday. 3-month probation and review.

Start Date: June 16, 2025

About the Role

We are seeking a dynamic and customer-focused Front of House Supervisor to lead our front-of-house operations. This position plays a vital role in shaping the customer experience and ensuring smooth day-to-day service. The ideal candidate is passionate about hospitality, skilled in team leadership, and thrives in a fast-paced, people-centered environment.

What Youll Do

• Team Leadership & Staff Management
  • Supervise, coordinate, and support front-of-house team members including servers, hosts, baristas, and cashiers
  • Develop and manage staff schedules to ensure adequate coverage
  • Provide training, mentorship, and performance feedback to team members
• Guest Experience & Customer Service
  • Greet and engage with guests to provide an exceptional and welcoming experience
  • Address customer inquiries, concerns, and complaints in a timely and professional manner
  • Promote a warm, inclusive, and efficient dining atmosphere
• Operations & Coordination
  • Manage guest flow and table turnover, including seating arrangements and reservation coordination
  • Ensure front-of-house areas are clean, organized, and visually appealing
  • Collaborate closely with kitchen and back-of-house staff to coordinate service timing and guest satisfaction
• Inventory & Financial Oversight
  • Monitor and replenish supplies (soft drinks, menus, condiments, etc.)
  • Oversee accurate cash handling and financial transactions, balancing tills and managing cashouts
• Training & Compliance
  • Onboard and train new team members
  • Enforce health, safety, and sanitation standards in accordance with industry regulations
  • Assist with daily opening and closing procedures
    

What You Bring

• Exceptional interpersonal and communication skills
• Strong organizational and multitasking abilities
• Leadership qualities with a team-oriented mindset
• Problem-solving skills and the ability to remain calm under pressur
• Proficient in handling POS systems and basic financial transactions

Additional Requirements

• High school diploma or equivalent required
• Post-secondary education in hospitality, business, or a related field is an asset
• First Aid/CPR and/or Food Safe certification preferred

• Minimum 12 years of experience in a hospitality or customer service role
• Prior supervisory or team lead experience in a restaurant, caf, or similar environment strongly preferred
  

Why Work With Us?

• A supportive and energetic team environment
• Opportunities for growth and professional development
• Competitive compensation and staff discounts
• A chance to make a real impact on the customer experience
  

At Street Culture Project, were not just a teamwere a movement. Youll be part of a community that believes change is possible and works for it every day.

SCP is committed to reflect the diversity of the youth we serve and fully support inclusivity in the workplace. We strongly encourage Indigenous applicants to consider this opportunity.

Sound like a fit?

Apply now!