POSITION: Scheduling & Office Production Assistant
REPORTS TO: Production Manager
Role Profile
Full time responsibility to enhance the service experience for our Builder Partners and Dealers when choosing Timber Tech Truss as a preferred EWP and Truss supplier. To assist the production team through effective and continual communication. Assist with increasing efficiency of procedures and process flow through the production process.
Position Description

• Coordinate deliveries and customer pick ups in a timely and organized fashion
  
• Update Builder Partners on any significant schedule changes
  
• Assist Production Manager when required
  
• Prepare Yard and Delivery site packages
  
• Upload delivery photos using Motive and Mitek Management
  
• Work with Sales on a regular basis, communicating builder requests and issues
  
• Coordinate internal transfers between company locations when necessary
  
• Communicate with the Fleet supervisor on Truck Maintenance
  
• Keeping detailed notes within Management when delivery dates are changed
  

RequirementsSkill, Knowledge, Experience and Traits required to ensure success in this role:

• Team approach to customer service experience
  
• Self-Motivated
  
• Able to work with a large team and as an individual
  
• Adaptable to changing processes
  
• High attention to detail
  
• Good organization skills
  
• Proper PPE knowledge