Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Position: IT Network Technician Level 1Location: Richmond Hill, ON L4B 3B6 Duration: 12 Months Job Type: Contract to Hire Work Type: OnsiteLanguage: EnglishShift: Monday to Friday, 8:00 AM to 4:00 PM ESTJob Description:

• Client is seeking for a Level 1 IT Network Technician to provide onsite network technical support from Monday to Friday, 8:00 AM to 4:00 PM.
• This role involves network management, firewall security, and collaboration phone system support to ensure smooth IT operations.

Key Responsibilities:

• Provide first-level support for network-related issues and troubleshooting.
• Assist with network configuration, monitoring, and maintenance.
• Support firewall security settings, including access controls and basic configurations.
• Help manage and troubleshoot collaboration phone systems (VoIP, PBX, etc.).
• Document network issues, solutions, and procedures.
• Escalate complex network problems to senior IT staff as needed.

Requirements:

• Basic understanding of network infrastructure and troubleshooting.
• Familiarity with firewall security principles and configurations.
• Knowledge of collaboration phone systems (VoIP, PBX, etc.).
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaborate with IT teams.

TekWissen Group is an equal opportunity employer supporting workforce diversity.